Texavet

I always liked using Texavet as a cost saving option when I was low on money. I never want to compromise my pets health and I’ve always had great experiences….except for today. I am horrified and not sure if I can give them a second chance (and I always give second chances.) During our visit, one of the staff members who I do not believe was a veterinarian made several inappropriate and unprofessional comments. She claimed that the Baskerville-brand muzzle we brought was not a “real muzzle,” which is simply untrue. Furthermore, she remarked that my rescue was “unsocialized” and implied that she was a liability, despite my dog displaying no aggression whatsoever. My German shepherd is a rescue who came from an abusive home. She has been working through trauma, has undergone training, and is regularly taken on walks. She does not exhibit aggressive behavior toward other dogs or people—only fear in stressful environments like the vet’s office. Despite this, the staff member forced us to use a different muzzle that completely restricted my dogs ability to open her mouth, which caused her visible distress. She instructed me to tighten it, and my dog appeared terrified and uncomfortable, to the point where I was concerned she couldn’t breathe properly. Then, in a raised and harsh tone, she told me to talk to my dog to calm her down and stated again that my dog was a liability and needed more work. Her tone was condescending, her approach lacked empathy, and she showed no understanding of or compassion for animals who are fearful due to past trauma. My dog never acted out; she was just scared. If this staff member cannot handle fearful or anxious dogs with patience and professionalism, then perhaps she is not suited for this line of work. Pets, especially rescues, require compassion, not judgment. For reference, the woman in question had curly hair and was wearing a Band-Aid on her face. Location was 7630 Silver Cloud Ln. Houston, TX 77086 I sincerely hope this is addressed internally, as no pet owner should leave a veterinary visit feeling worse for having tried to do the right thing for their animal.

posted: 05/31/2025

I took my dogs to Texavet. They needed rabies vaccinations as their previous ones expired at the end of the month. I am still traumatized by what happened. My small dog is friendly/never bit anyone before; bit the tech. The person giving the vaccine hurt the dog and made her yelp the first time she tried to give the shot. On the 2nd try, the dog bit the tech. The tech had a small spot on her finger by her fingernail where the skin was barely broken. The other employee from Texavet yelled out, "Your Dog" bit the restraint tech. "You wait in your vehicle!" "We are making a report to animal control". I waited by my vehicle. Next, the employee gave me paperwork back with a diagonal line drawn down it and it saying my dog bit the restraint tech. Then I was told, "You, call the owner on your cell phone" and I was given a phone number. I called the number and no one answered. Eventually I got scared by all this and went home. Later, Animal Control came to my address and took my dog away from me. She was held in quarantine for 10 days. I had to pay money to the animal shelter and to a vet to get her released. Her previous vaccination was not yet expired, but I was told by animal control, that even if the vaccine was not expired, anytime in Texas a dog bites someone they must be in quarantine for 10 days. These Texavet people yell at their customers and apparently are not very skillful at giving vaccines or restraining small less than 10 pound dogs. I will NEVER use Texavet again EVER. It has taken me this long to write a review due to the PTSD I experienced.

posted: 04/23/2025

We have used these guys many times over the years and I’ve had good experiences with them although It seems that they maybe be understaffed because the wait was very long this time. The staff were all nice except this one woman who tries to up sell you on things. I’m sure it works lots of times and is great for business but she is rude and pushy about it . We came just to update rabies for my 2 dogs, and she tried to guilt me into getting the preferred package because parvo is very bad in Texas and my dogs would die if they didn’t get it 🤣🤣🤣, the woman you check in with was great, and the doctor and his assistant were great .

posted: 03/20/2022

Did not have a good experience, I was trying to get both of my dogs vaccinated and get a yearly supply of flea and tick. They told me they had to do one dog at a time so that means I have to leave one dog in the car. It is probably 75° outside. So I left the windows cracked should only take 5 to 10 minutes. Dog should be fine. Water is in the car. No I had one of the ladies yell at me telling me to leave my car running, against my better judgment I went back and turned the car on, and what do you know my dog unlocked the window and jumped out and started to run into traffic. In my head, i’m thinking is this a better death? Anyway, I will never be back to this place. The lady seemed like she got some sense of superiority by telling me how to handle my dog tried to make me feel like I wasn’t a good person. and I don’t give my money to people like that, I think of veterinarians a lot like tow truck drivers. Most of them are trying to come up on a situation.

posted: 03/03/2025

I knew what shots I wanted for my dog. I don't need to hear about other shots. I knew exactly what I wanted. No you don't need to tell me what my dog needs. Especially when I tell you I don't need you to tell me and you keep it up. Very pushy. When someone is trying to upsell me, it turns me away. I was at another mobile clinic a few months ago and it was much more pleasant, I won't be back.

posted: 11/17/2024