Banfield Pet Hospital

I brought in one of my clients cats because this is the vet that was recommended to me by my client. We were the first people there and were seen pretty immediately. However upon only looking at him while he was still in the kennel not even attempting to touch him, they wanted to charge $721 to FULLY sedate. So I informed the Tech that they needed to contact my client for authorization. When the Vet tech talked to my client at 10:30 to authorize the service. My client asked for a light sedative and the tech said she would ask the doctor what she was comfortable with. Then they too the cat back I called at 1:00 to check on progress and they informed me that he had not been seen yesterday and that he was going to be seen next. That is 2.5 hours that he was back there unseen. Upon hearing this I waited another hour. Since I’d had not heard anything from the Banfield Pet Hospital or my Client I went in to get the answers I was looking for. When I got in I was informed that Dr. Hurst had tried to contact my client multiple times but hadn’t heard from my client, they then told me if I wanted to I could contact my client. So with us approaching 4 hours I called my client and she sent me picture proof that Dr. Hurst had NOT called or attempted to contact her. I informed the front desk staff that no one had contacted my client. The doctor then and only then promptly called my client, only to tell my client that they weren’t comfortable doing anything unless he (the cat) was fully sedated. My client told them to give his some meds and give him back and she would take care of it. After waiting for about 45 more minutes I was informed that Dr. Hearst had moved on to other patients so they didn’t know how long the weight was going to be. $270, and an essentially untouched cat later… I do NOT recommend you take your animals to this Banfield Pet Hospital off of Bryant Irvin road . I’ll tell you that much.

posted: 01/04/2026

Dr. Candella is amazing. he took care of my 8yo pitbull and made sure he was thoroughly examined and comfortable. best vet ive ever come across. thank you Banfield for having such a great vet on your team.

posted: 10/01/2025

I love going here. Everyone is nice, attentive and fun and that's just checking in! They show genuine concern for my furbabies and explain procedures and pricing for my understanding. I will continue to come and would recommend. I also have the wellness plan offered for both my babies and it helps financially with the discounts given.

posted: 02/19/2024

Everyone I encountered was welcoming, friendly, and helpful! I was kept well informed about the visit and my dog’s status from drop-off to pick-up. I love that my dog’s doctor calls me to report how my girl did and to schedule my pick-up time. It’s clear that every staff member loves my dog as much as I do, and that makes me happy!

posted: 10/10/2024

I have been taking my dog to Banfield for four years. She was seeing Dr.Malvey and she is no longer there. They have been having different doctors come in until they hire a permanent doctor. After today's service I sure hope that will be soon. The service I received today was sub standard. I need my pet to see a permanent doctor and not someone here today and gone tomorrow. I was not pleased that I was given a prescription that Banfield could not fill. I ended up bringing my dog into the office for a cerenia shot.

posted: 05/25/2025