Banfield Pet Hospital

I am beyond upset with the experience I had at Banfield. I brought my dog in for a biopsy, and when I picked her up, I was shocked to find her with a swollen, bloodshot eye. When I asked what had happened, the doctor casually explained that she had been “uncooperative” and had hit her head multiple times on the ground—possibly causing the eye trauma. That explanation is not only disturbing, it’s unacceptable. As a pet parent, I entrusted Banfield with the health and safety of my dog, and I expected a level of care that would prevent this kind of injury. If she was showing signs of distress or was difficult to handle, more compassionate and appropriate restraint methods should have been used—or I should have been contacted. Allowing her to repeatedly harm herself is negligent. To make matters worse, I was told a refund would be issued for the biopsy, but I am still waiting. Now, conveniently, the manager is “unavailable,” and I have received no follow-up or accountability. This entire experience has been heartbreaking and frustrating. Banfield needs to do better—for the pets they treat and the families who trust them. I will not be returning and cannot in good conscience recommend them to anyone who values their pet’s well-being.

posted: 08/01/2025

Specifically the Alliance office Fort Worth. Nothing but good things to say. Really accommodating to my schedule restrictions. They take good care of my two dogs. Never get to meet the Doctors, but great service nonetheless. Really convenient that the records are shared between other Banfield offices if the need arises to bring my pets to the vet while traveling to other cities/states. Well worth the money.

posted: 09/15/2025

Seen by Vet Tech Katlyn. Saw Dr. Garrett. Good visit. Addressed all symptoms reviewed Gave Rx Good report.

posted: 11/23/2025

I have been taking my pet to Banfield for years and the staff is wonderful and Dr Parker is great has treated I my 1st chihuahua with serious sickness until when I had to put down. She has been taking care of my current chihuahua and I am very happy how she takes care of my pet and goes over his care. Would recommend Banfield pet hospital to anyone who need to take care of there love ones.

posted: 09/16/2025

The front desk staff and vet techs are friendly and treated my dog well that's about where the friendliness ended. My dog has very bad allergies to grass and had gotten 2 infections in about 3 months, the first time they prescribed him antifungals for about 2 weeks but the second time they prescribed him 3 daily pills, daily showers with antifungal shampoo, and mometamax for 30 days. Little did we know mometamax is a steroid typically not used for that long, since his infection was deep we ended up using 3 bottles over the course of the month (which the vet prescribed) by the end of the month his skin was insanely dry i mean his skin on his stomach and chest completely replaced itself coming off in sheets. We would've refrained from using it as much of the vet actually took the time to explain his recommendations but each time we were notified we could pick up our dog we were met with very frantic phone conversations with industry lingo that got us confused with little time to come up with questions. The conversations were short and limited to pricing rather than the issue at hand of why he had an infection, preventatives, and explanations. No vet we had met in the 5 years there took the time to fully explain anything they prescribed and we never met a vet face to face at any given time only over the phone for less than 5 minutes. Not to mention each time we would take our dog for a simple check up he would be there for at LEAST 5 hours with no food or water it seems as he was always very thirst and hungry by the time we got him back. 1/10 would NOT recommend.

posted: 11/30/2025