Fort Sam Houston Veterinary Clinic

The difference in how the veterinarian (Dr Dagher) interacts with me and how the veterinarian at Fort Randolph treats me is like night and day. *************** (regarding Dr Dagher) I don't like to give a doctor too much personal information because they've got their own problems, I respect that, but when I'm needing to give you context to have better judgement on what type of medication to give my dog, I would appreciate it if you honor that as well. The owner's ultimately have the final say on what they decide is best for their dog, and a veterinarian shouldn't overstep that boundary. It's rude to continuously repeat yourself without listening to your client's concerns. I did follow your recommendations (stimulate the senses, food in crate, homemade dog toys, etc), so you weren't being ignored. I simply could not agree with the med combination you prescribed, and wanted that to be respected. ****************** I was ultimately told that she would not consider an alternative medication for our dog, and that if I wanted to try something new, I would need to consult with someone else. If you just moved to Fort Sam(like we did), and your pup has a history of bad anxiety, I advise you find help off base.

posted: 08/13/2024

Fantastic experience, very well priced and friendly service for my cat.

posted: 06/24/2024

Profound disappointment regarding the care my emotional support dog, Lucy, received under this vet. Lucy has been a patient since she was a puppy, primarily for severe allergies. Despite her ongoing treatment needs, the vet's refusal to authorize necessary medication refills and his suggestion to confine Lucy indoors or relocate her out of state were deeply insensitive. His subsequent handling of her treatment lacked empathy and failed to meet expected standards. My attempts to address these concerns with the vet's supervisor, also proved inadequate, compounding my frustration.

posted: 07/11/2024

Active duty can never get their animals in here. We’ve been stationed here 2-years and have been unsuccessful. I’m sorry but members serving and away from home should have priority for affordable and quality vet care.

posted: 05/03/2024

I am CPT Chelsea Rivera and I have been the OIC of this clinic for the last 3+ years. I wanted to come on here and just say that both the civilians and the rest of the military personnel that staff this clinic are some of the most caring and sweet people I have ever worked with. That being said, the negative reviews left here on Google are largely made by miserable people who found out the hard way we don't tolerate poorly behaved clients. Ever. Do NOT come to this clinic throwing a fit and being belligerent because you didn't get your way. You will be fired and not welcome back. Hard stop. We offer services at a STEEP discount from off-post vets (not that they over charge, we just under charge because it's subsidized by the government. It also means we don't pay staff very well either) and being able to receive services here is a privilege, not a right. This is a clinic also ran by military who have other responsibilities, and we just don't have the availability to be able to take every single person who requests an appointment. Our registration form has clients acknowledge this. And also acknowledges that we are primarily a wellness clinic, and do not take urgent care or emergency cases, and recommend that people establish themselves and their pets with an off-post vet for such a need. Yes, it's hard to get an appointment. Yes, it's even harder to get a procedure. We have at most 1-2 vets working and physically cannot see them all. We only have so many slots in a day. No one on this planet, never mind my staff, are paid enough to deal with people being outright rude and yelling. Kindness gets you far. Acting like a child doesn't. That's all I'm going to say in response to negative reviews. Thank you to all the wonderful, appreciative clients during my time here. You are what keep us going.

posted: 12/01/2023