Small Animal Emergency Clinic

Emilee

My standard poodle had a seizure on a Saturday in late June. They took her back quickly and had her under 24/7 watch until they closed on Monday. All of the staff was so kind and loving to Robin. The doctors made sure to explain everything very clearly to us and let us call at anytime to check on her. They saved my girls life. With additional checkups at her regular vet she is doing well and is back to her normal self. Yes this place is more expensive than a normal vet but it is for emergency care and worth every penny.

Jul 24, 2023

Ivory Mintah

I took my 4mo puppy there for a suspected throat injury. I explained clearly how the dogs neck was swollen up like a snake bite 5 days before and now the swelling had traveled down to his abdomen. And that he needed fluids and antibiotics. The vet who was not rude but just not listening had me do x rays and imaging in the back room but not of the areas I had asked for, only on his stomach and asking if he has parvo and not administering fluids or antibiotics when the dog was clearly sick. So I asked to speak to the vet again but was refused, I was asked to pay 600 before we continued and asked to sign a paper if the dog died in their care when they took him to the back room they were not responsible. I asked again to speak to the vet but the vet techs refused my request and wanted to answer my questions directly. I was at the hospital for 4 hours and i was the only person there When I received the images in my email few days later there was none on his neck just confirmation images that he had not swallowed anything in his intestines. So I refused anymore care when the vet would not come speak to me and took the pup home and got antibiotics from a different vet and the pup recovered nicely. I think if I left him at this vet and he was refused fluids and antibiotics for any longer period he would be dead. I do not reccomend this vet hospital. Also the staff didn't relay anything I said to the vet they just nodded their heads and assumed I didn't know what I was talking about.

Apr 8, 2023

Barbara Backus

All this place cares about is $. They don't care about your pet at all. They wanted $2800 upfront,to treat my dog for a POSSIBLE snake bite. Didn't have that so they went down to $1100 for half the treatment!! So no antivenom at all. Makes no sense!! This was yesterday, paid $200, brought the 🐕 home and thank goodness, she's doing fine.

May 29, 2023

Theresa Draper

The employee there. Was kind and sympathetic. I had found a kitten sitting in the road. I thought it was sick but to come to find out it had head trauma and was experiencing severe seizures. Even though this was not my kitten, this was very heartbreaking. The employee was very gentle with the kitten. I know that they were doing the right thing and so was I. Truly I am thankful for this place and the people working here.

Jun 19, 2023

Jennifer H

I bring my dog in this evening due to her having severe pain in her abdoman. No fever, didn't eat anything strange. There are signs up all over recommending people to go to Lubbock, Albuquerque, or Oklahoma City claiming COVID is preventing care. They refuse to do any kind of exam in the room. None, no vet going over the dog, nothing. Everything done out of sight behind a locked door. The vet didn't even want to come in, she kept sending her staff to ask if I authorize this test that will cost this amount, or an ultrasound (which they didn't even have someone there to do those). Normally I am used to being a part of my dogs care and My vet has human conversations with me about options. I get this is all hard and dogs can't talk, but letting a dog who is in so much pain they cant stand walk out the door with "I don't know what is wrong, try your normal vet" and of course reminded they are open all night if something gets worse. No thank you, I'll drive to Oklahoma City. Don't waste your time or money here. Find someone better or take the drive.

Jul 4, 2023