White Rose Veterinary Clinic

Helen Leahy

I am in shock at how unprofessional this vet is. We scheduled to have my 15 year old dog’s nipple taken off because it was bleeding from a tumor. Without consent they proceeded to take off the tumor on her leg as well even though during our original appointment it was discussed that she wouldn’t need that. In fact, during original appointment she barely examined the dog and said all she would need only local anesthesia and it would be a simple procedure. They claim to have tried to call me before the surgery to get consent but I never got a missed call or VM. BUT I DID HAPPEN CALL WHILE SHE WAS IN SURGEY TO CLARIFY THAT WE DIDNT NEED BIOPSY(again already discussed during original appointment) and no one said a word about the tumor in the leg being removed. Then to make matters even worse I called the next day to complain about a surgery being done without consent and the vet threatens suicide to me and tried to make it my fault that there was confusion because they couldn’t get a hold of me. After the call she transferred all my animals records to me making it clear to find somewhere else for veterinary care. I am just in shock at this whole experience and level of unprofessionalism.

Nov 16, 2023

Ashley Norton

I was super nervous about having my girl, Bendi, spayed. She's a rather unique animal can be as sweet as pie or a little devil and mostly a little devil with strangers, like biting and growling that them. They weren't in the least worried about her. I asked to make sure they had cut proof gloves because I was worried. They had them but didn't need them. To my surprise, she was a little angle! The staff was extremely caring and they absolutely loved her! When I picked her up, other than the shaved areas, its was like nothing happened. She was a little less active on the drive home but by the time we got there, she was her old self. I could tell she was a little sore when she'd try to climb but after 2 days, even that was better. As a surgical nurse, I know the care taken in surgery can have a profound effect on the pain afterwards and I feel like Dr. Chappell did an outstanding job! Her staff was absolutely wonderful as well. I didn't feel like we were just another patient. The practice is small and didn't feel as formal as larger practices I've used. And to top it all off, the price was much cheaper than anyone else I called!

Oct 6, 2023

brittany leeson

The clinic took great care of my dog throughout the years unfortunately this past visit was to say goodbye to fur baby of 14 wonderful years. They let everyone with me come back and gave up plenty of time for each of us to say our goodbyes. Highly recommend them to anyone.

Jun 21, 2023

skylar redmond

this place is so lazy. I brought my dog in with what I thought was an ear infection which they did test and found out it was. they then brought my dog back to me and told me she wouldn’t let them touch her ears and that they did the best they could with getting it in her ear. my dog is not vicious at all and actually likes to have her ears cleaned out because they were itching so badly. I thought a vet was supposed to administer the medication either way whether it be holding her down or using a muzzle. they didn’t attempt to do either and her ear infection persisted. they didn’t send me home with any medication I had to ask and pay for it separately. I spent 280 dollars for her to still have an ear infection. i wasn’t aware she still had it until it became a hematoma that was infected. I had to take her to another vet where they drained it and sent her home with medicine and now the ear infection is gone. and that costed me another 100 dollars. don’t waste your money coming here because not only do they overcharge but they don’t actually fix the problem.

Sep 4, 2023

Cristin Townsend

I appreciate them working me in, my cat needed stitches. But I paid $250 for him to rip out every one the same day. No bandage or anything over the stitches. I took him back and had to pay another 250 to get him stitched back up.. where they did bandage him. If they would have done that the first time around I wouldn't have had to pay $500 to get him stitched up, so that's a little annoying. They did call and check on him, which was nice. Edit** 2 stitches were left in my cats neck.. he was sedated so I'm not sure how they were missed.. **

Jul 7, 2023