Powell Veterinary Center

Just got done with my dog’s vet visit to get him updated on his shots & flea medication. Dr. Flora and the vet tech were great to work with. It’s the first time we have had Dr. Flora because usually just say we take whatever doctor is available. I’ll definitely request them in the future because they were great to work with and explained things well. Much appreciated.

posted: 12/29/2023

Two of my pets (elderly cat and nervous rescue pup) have been long-time patients at Powell Vet, and we've always been treated with care and respect. We have mostly worked with Dr. Flora and Dr. Tobin and they are both phenomenal in their communication and level of detail. I went through the loss of my cat with Powell Vet, making lots of trips and calls back and forth towards the end. They were very responsive, kind and helped put me at ease. Their staff from start to finish are friendly and great with my reactive and anxious rescue dog. Overall highly recommend this clinic!

posted: 01/02/2024

Cosmo has been seeing Dr. Flora since he was a puppy and we have had an amazing experience every single time all these years! Thank you Dr. Flora for always being thorough, caring, and on top of everything. We truly appreciate you!

posted: 01/15/2024

I brought my little dog in due to frequent urination. He had blood in his urine. They sent me home with antibiotics and he continued to get worse. They also insisted on giving him a rabies vaccine at that visit even though he was very ill. I brought him back two days later and they finally gave him an ultrasound and found bladder stones. He had to have emergency surgery. As I write this he is still ill and the doctor basically shrugs her shoulders and doesn’t know what is wrong with him. In total this cost about 2700. And they are not checking in with me about how he is doing. I just called to ask for his pain meds to be refilled and the receptionist said maybe the doctor would get to it in the next couple of days. I am disgusted with the level of care AND lack of knowledge at this place. I will be finding another vet. UPDATE. My little dog Murray passed away. He never recovered from his bladder stone surgery. He developed pancreatitis and stopped eating. I took him to urgent care and they saw on x ray that one of his bladder stones was missed. Powell vet still has not reached out to check on him. I did take him to another vet but I could not get him to eat on his own. I fed him baby food with a syringe for 10 days but he never showed improvement. I am devastated by his loss. I will never bring a pet here again. Horrible.

posted: 11/28/2023

My dog had a tooth extraction done by a vet here. I feel that the vet did not properly review the results of the CT scan done by a specialist and as a result did not remove all of my dog's problem teeth during the procedure. I was referred to the specialist by vets at Powell Vet's other location, and it was quite expensive, so it was frustrating to have the CT scan from that specialist seemingly ignored. While the vet here did then offer to remove my dog's remaining problem teeth free of charge, which I do appreciate, I just did not trust them enough at that point to see my dog through to recovery. Instead, I had the second procedure done by a dental specialist. I could tell the vet at Powell was trying their best to do the right thing after what seemed to me to be a mistake, but it was a frustrating experience. I think the practice did an insufficient job of communicating with me ahead of the procedure to understand my expectations, and that the vet did not sufficiently review the medical records provided by my dog's specialist. Rather than blame the vet themself, I suspect that the recent acquisition of the practice by a company (Thrive Pet Healthcare) owned by a private equity firm (TSG Consumer Partners) has contributed to pressures on the vets who work here and a decline in the quality of care they offer in complex cases. If I were to recommend changes to the practice, it would be to always review expectations with pet owners ahead of surgical procedures and to be sure that their vets ask owners if they have any questions or concerns about their pet's care plan.

posted: 12/20/2023