Banfield Pet Hospital

Banfield bend has gone so far downhill. There is no customer service at the front desk. They will completely ignore you for 15 minutes before helping you, not even a “I’ll be right with you” to acknowledge you as a person. The wellness plans are a joke at this point, they continued to find ways to add items that were not included in the wellness plan to upsell and get more money. My last visit was terrible. Dropped my pet off at 7am for a dental cleaning, by 4pm had not been informed of any progress. I called 3 times and no one even picked up the phone. I waited another 10 minutes and called again before someone finally picked up and told me my dog would not be ready until 530pm. I showed up and watched why 2 people helped one couple with their dog checkout and was not acknowledged for 10 minutes. Once finally talked to, she went to let them know I was here to get my dog. I finally got my dog at 6pm. Overall just terrible communication and customer service. We will not be returning. No compassion for you or your pet. Edit- no I will not be responding to your auto response to some email address. There is nothing you can do to rectify the situation except retrain your entire staff or hire better team members.

posted: 05/06/2025

We had the unfortunate experience of thinking Banfield was a full-service clinic. I reached out early on a Monday morning and left a voicemail; my dog was sick and I needed diagnostic help. By the time Banfield got back to me the next afternoon (after I went into their clinic without an appointment to ask what happened), my sweet dog was dead. In my time of need, they simply didn’t answer or return my call. I ended up seeking end of life care elsewhere. When I called to cancel my wellness plan because my dog had passed, it was explained to me that I’d enjoyed many benefits of the plan and would still need to continue paying until the membership was fulfilled. What I would have enjoyed would have been a call back in my time of need.

posted: 04/15/2025

I have had this wellness plan Since my pug was eight months old, she is now 13+ I have three other dogs on it. In the past year’s, Banfield was really good now that the town is starting to grow and more people are moving in. Banfield is getting horrible. My dog was out playing and Got a stick jab down his throat. She’s doing good no blood gums are good. She’s breathing OK just a little bit of excess saliva. I called them. They told me to take her to the Emergency vet. I’m like I pay good money to have been filled wellness plan. She’s doing OK. All I need is for her to be checked to make sure she doesn’t have splinters in her mouth or anything like that. No, we can’t do that. We’re overbooked and the vets are busy today. What the hell is going on with Banfield anymore? I’m about done with it. I’ll pay the extra money to take them to a regular bet.

posted: 04/14/2025

Very disappointed with Banfield. While they took good care of our dog, they spent every minute trying to sell us one of their wellness plans. To top it all off, our dog had an accident in the exam room and we were charged a fee for clean up! What an underhanded move!

posted: 07/09/2025

People are nice but every single time, every time over the last 10 years, I wait almost an hour after my appointment time. If you know it will take that long, let me know so I can come later or even just walk my dog outside rather than sitting there and let his stress build for 45+minutes. It's unkind.

posted: 04/12/2025