Riverside Veterinary Clinic

Friendly and caring staff - I appreciate they were able to set up an appointment as a new patient for my Mish. I like that Dr Ramos went over the care of plan and you were able to ask questions and pick the best course of treatment. Will return for follow up care!

posted: 06/17/2025

The administration of this office is deplorable. They proactively try to sell you services your pet does not need and then deny care if you don't pay up. This is after getting email confirmation, as well and phone confirmation, that you will be charged x amount for the desired service. In my pets case, we came in for the same grooming service we had done less than 6 months prior - getting ready for the summer heat. I confirmed via email and over the phone that we are an existing client and wanted the same service - we got confirmation from the receptionist both via email and over the phone that we didn't need to bring anything else in by way of vaccinations or any such thing and confirmed the price of the grooming session. We arrive for our appointment. We are signed in spoken to with three different admin, front office folks and a vet tech for about 45 minutes. We patiently wait, mind you my pet is 15 years young and already feeling the heat since they don't have functioning ac in the office. After nearly an hour of waiting, we are told we need a series of shots before my pet can get groomed. Again, this is the same service we got here before, and I had gotten confirmation and pricing for the visit ahead of time. I was not about to pay an extra $500 to get my cat groomed. Total incompetence on the part of the office staff. They really need to get their acts together and stop trying to upsell pet parents.

posted: 06/06/2025

Took my 8 week old puppy in today, expecting to wait a bit past my appointment time, we did but it wasn’t too crazy of a wait for us until pup started to anxiously fart bean farts lmao. The lady who set my appointment came in and spent time explaining everything to me, which shots were essential and which were recommended, etc. I appreciated it. I do think they were pretty busy in the back area though since it took more time to wait in the room once we left the waiting area. My puppy seemed nervous but then relaxed. I thought it was interesting that different pet species like cats, birds, and dogs are in the same area, but none of the patients seemed aggro or extra anxious at all. I noticed that that they did offer pet grooming and boarding, too, and every one seemed interested in letting me know what could be best for the health of my puppy. I liked that everyone understood a certain amount of Spanish (bilingual practice) and came up to me to ask about my pup’s visit. Some people came in for a pet grooming and it seems like their appointment may have gotten mixed up; but if you notice the stacks of manila folders from A-Z and how tired these people are yet still can keep their professionalism and energy in with their own personality, it seems like a pretty decent place to take your companions. I saw the vet for less than 5 minutes, he administered the shots in the same room. One lady’s cat had a broken leg, so it seems like they cover a good amount of services overall. I just came in for my puppy’s essentials which came out to 180. With my bad foot and torn shoulder and needing to come in asap- and only on the weekend, I couldn’t skip going. I liked the energy and how friendly clients were with each other and with the staff.

posted: 02/01/2025

I visited this vet quite some time ago, however I had such a poor experience, it has lingered in my mind and I've been intending to leave a review to hopefully warn others not to waste their time and money here. I feel especially justified after reading some recent reviews. I brought my cat here after it appeared she was having some skin irritation. Our usual vet was booked out for weeks, so I brought my kitty here. She had itchy little red bumps on her skin, which to me appeared to be an allergic reaction. The vets here insisted it was fleas. I had considered that, but since there are no other pets in my home and my cat doesn't go outside, it seemed unlikely. Still, they insisted. But wouldn't I be able to see the fleas? I googled some pictures of cats with fleas-- yes, you can see them. They insisted these fleas are sooo microscopic, they are invisible to the human eye. I guess they thought I was too simple to do a quick Google search. Their solution? They insisted was necessary to shave all of my cat's fur off and do a flea dip, also it would be necessary to essentially fumigate my home, all to the tune of $700. The visit was really rushed, too; the entire appointment was maybe fifteen minutes, and they barely touched my cat. They also repeatedly called my cat "it" not "she/he." Never, ever have I heard a vet do this! For a vet, they really don't seem to be animal people. I promptly thanked them for their time and paid for the visit, but no way in hell was I letting them do this! I got an emergency appt at our usual place- Harlem Animal Hospital - and they fixed her right up! And yes, it was an allergic reaction, smh! No shaving necessary. They have some shameful and shady business practices going on here- go elsewhere!!! ---------------- Edited post their reply: Hi, it's nice of you to reply, however your reply doesn't address your incorrect treatment assessment, nor the rushed appointment, nor the...unorthodox way your staff refers to animals. About that ointment I did purchase: I brought it to my usual vet and they ascertained that my cat did not have any ear issues and the medication was an utterly pointless upsell. If it were my business, instead of constantly defending your honor against your many negative reviews, I would be more focused on improving your service and facility.

posted: 03/06/2025

By 1 star, I mean 0. In 2018, they left me a voicemail saying my dog had cancer; she did not. As I write this she is now 13 and still doesn't have cancer and never had cancer. I regret not escalating this with the veterinary board but since I just got an email about their new delivery service, I felt compelled to share my experience.

posted: 05/02/2025