Southgate Animal Hospital

Miss Gardner

No muss-no fus and a really great crew. Major was very comfortable in the hands of the vet and the rest of the staff was lovely. Thanks gals!

Jul 25, 2023

ACCOUNTING SERVICES OF NY, INC.

I never write reviews, however after my recent encounter with Southgate Animal hospital I needed to take a moment to write this review. I have taken my pets to this vet for many years so this negative review pains me. I feel that the services here at southgate animal hospital have declined, and due to perhaps understaffing or inappropriate staffing diagnosis errors, and common mistakes and oversight has happened. I recently took my pet to Dr. Maura, she misdiagnosed my pet, I had the hospital send over the records proving misdiagnosis and Southgate animal hospital refused to correct it. They are extremely expensive however I thought to myself you pay for quality. I never second guessed any of the pricing I would have paid whatever the price to keep my pets healthy. About 2 years ago Dr. Maura misdiagnosed my pet, who had cancer, When I took him to the animal hospital after he became deathly ill the Doctor there said too bad I did not take him to another doctor sooner because he would have been able to be saved. That broke my heart, it took a while for me to go back to her.. however I thought it could happen to anyone correct? Well I thought I was doing the right thing in trusting her and the clinic, I became weary due to the original misdiagnoses and started double guessing everything it is for this reason I took my pet to other doctors and hospitals. I took my latest pet to the hospital and was given a completely different diagnosis from the diagnosis she gave the next day. I know her diagnosis was incorrect because the hospital did actual tests, and she only listened with a stethoscope... I know this review is a bit long winded however I would just like to caution pet owners to question diagnosis's made at this vet. She used to be an amazing doctor, I truly loved and valued her as my pets doctor, but she needs to slow down and pay attention to her patients, money isn't everything. We trust her with our pets like any parent would with their children. She should definitely consider different office staff. Like I said I would have paid anything she asked money isn't the issue, quality is.

Aug 12, 2023

Tiara Harris

My dogs hair gets so matted, but they cut it with out leaving any scratches... also for the more aggressive dogs they offer grooming under anesthesia, it seems to be safe. My dog hasn't had any bad reactions and they are always able to do what they have to with no problem, they don't do any special hair cuts from what I can see but they get the job done and my dog looks neat and trimmed. Also they have parking in the back of the building, and a few spots in the front. They are a little pricey grooming under anesthesia is like $300.00, and if the pup needs shots its an extra $150.00 plus. You also leave the dog and pick him/her up when they call or text u.

May 27, 2023

Nicole Considine

Although the staff and doctors were nice, I will not be returning to the practice because of multiple poor experiences I’ve had. I took my cat, Moon, here for a check up in 2021 and was told to bring a stool sample, which I did and they threw it out. I called for results and they told me they never received the sample. I asked them to cut her nails and they only did the back feet. It’s now 2022 and I am back for an annual check up. I bring her in and they immediately turn her away and opt for sedation because she’s hiding in her crate and lashed out, which she’s never done to another vet before. I believe she sensed bad vibes. There’s a girl hysterically sobbing in the office very loudly. The staff told me 3 different days and times her appt was so I had to call them 2 times to double check I was bringing her at the right time because I didn’t trust them. Now it’s the day of her sedation and of course she comes home doped up which is normal, but her tail isn’t going up like it normally does. I wait a few days and I can tell when I touch it that she is in pain. Her tail is still not normal and I’m very concerned. I call and speak to the doctor and they insist that she must’ve hurt it while she was home or in the carrier. They didn’t even want to admit responsibility that they could’ve hurt her. They told me to just “wait a few weeks”. They did not inform me that her injection was done in her spine until I asked them. I am convinced they hurt her tail or that they paralyzed part of it. It has been over a week and it still isn’t the same. Will not be going back to this vet because Moon has never had a problem with any other practice besides this one. The picture is how far her tail can go now. They also tried to charge me $285 for blood work. And $80 for medicine that didn’t work on my cat. They were probably so happy I agreed to sedation because it was another $200 in their pocket. Also the place smells horrible and is not clean. I know vet offices can smell weird but this was exceptionally bad.

Aug 25, 2022

Lizz C.

The vet is wonderful she is great with my dogs, I only wish she would get her own practice because VCA charges an arm a leg, but the pet insurance is very convenient if you have a pet that needs a little extra care!!!! I definitely recommend this veterinarian!!!!

Aug 15, 2023