VCA Nellis Animal Hospital

I hate to give bad reviews, but here I go. I moved recently to Las Vegas and needed to take my dog to the clinic because he is on ongoing medications and needs a refill every month, and it was required to take him for a first time evaluation at this new clinic, first of all, the front desk lady was not friendly at all, then doctor did not show any empathy or cares about my dog condition, she wanted to changed medication, i refused. Did several test on him that didn’t need, my dog felt so scared and sad, i took him and will never come back to this location.

posted: 11/30/2023

I think I have to get this off my chest too because I’ve never been to a vet and I’m a first time dog owner. I had just come back from a trip to another country for family reasons and had to follow proper protocol at work just to even leave work early due to my dog’s condition. I was judged the entire time I was there. I kept hearing the ranting in the back room after each small test sampling of my dog about my “ignorance” and not knowing what I’m doing. Like clearly I’m not a vet and I went to the VCA to get help from people who should be the experts. I also work a job that does not really allow me to just leave without penalty even in emergencies as I have to reason really well to my management. I get that sympathy or empathy isn’t a part of anyone’s roles there but the customer service from the vet and associates is lacking. I’ll never forget that the moment I was panicking and couldn’t remember my dog’s birthday (not like anyone else hasn’t forgotten the birthday of their spouse or child at times), and stated my dog was a Maltese, I see the desk lady make a face and judgingly ask “That’s a Maltese?” It’s just a bit condescending and rude because it’s my first time there and I can hear the negative commentary and indifference. The only reason this received 3 stars is because my dog got better but if my dog hadn’t, just based on the service alone, this location deserves 1 star or less.

posted: 12/11/2023

They were really good with my 17 year old Kahlua when I had to put her down in 2019, got the ashes & paw print & tail clipping back from them later. They also were good with my cat Lilly when I needed her checked out when she gained weight quickly after getting her fixed. They are currently treating my porch cat, Midnight, for broken toes and a big leg cut. He is extremely frightened of most people, but he wasn't scared of any of them! They have called me to check on him and I'm going back in on Saturday for them to check his drain, stitches, and paw.

posted: 08/30/2023

This hospital was very kind and easy to work with and did not charge an arm and a leg to put my dog down that was 16 yrs old .they were very honest and kind and I even had him cremated and put in a nice wooden box that says his name on it. They put him to sleep and creamated him for less than$400 which was a helper for me. I didn't have allot of money and my poor dogs quality of life was not very good since he was 16 yrs.old.If I have any other animal needs I will for sure bring them to this hospital thank you again

posted: 06/04/2023

Always happy that you spend time with the girls to make them comfortable!

posted: 12/15/2023