UrgentVet

This ER is very compassionate when it came to them taking care of my little Pomeranian Kong. The Nurse was awesome with him as the Doctor!! They did a good exam and X-rays to figure out what was wrong with him. Thanks to them and their kindness he finally has pain medication and seems to be more relaxed. Thanks guys I truly appreciate what you have done :)

posted: 07/25/2025

Called prior to even leaving my house and explained my dog’s symptoms. She has suddenly began walking in circles and falling when she walked. I was told that I could bring her in for treatment. When I brought her in we met a lovely tech (her name on our receipt was Taylor) who was an angel the whole time. When the doctor came in (listed in the receipt as Dr. Haggard) I was told that she could not be treated and that she needed to go elsewhere for treatment. While this conversation was occurring my dog began to scream and drool excessively. The doctor did not even look at my dog when that began and just kept reiterating that we needed to go to a different clinic. We were given a few suggestions as to what could be causing the symptoms however were never given any information about possible recovery time or even if the possible diagnosis could be recovered from. In the end I made the decision (with the quality of my pets life in mind) to euthanize my dog. Through the entire 30 minutes that I was at this clinic I felt that the doctor was trying to get us out the door and it felt as if we were not truly being cared for. The tech, Taylor however went above and beyond to ensure that we felt as comfortable as possible while going through the euthanasia process, she even offered to sit with me while my pup passed which was greatly appreciated. I understand that it was the last couple hours before the clinic closed however that should not mean that I should be treated any different during such a scary moment. I hope that no one else has to experience the treatment that I received as it was unacceptable.

posted: 09/02/2025

Like you walked into a relative's home - greeted with a smile, feeling welcomed and quickly made to feel comfortable. Absolutely great at what they do, very friendly and professional. Bedside manners out the roof. The place was immaculate and traffic free. And while a kiosk self check-in was provided, someone immediately popped in to check us in. The next morning I received a wellness check on my dog. A call that could have easily been automated. Nope...all completly done with REAL people. No bots!

posted: 08/17/2025

They were awesome. It was close to closing time but they didn’t rush through the process. They took time to examine her throughly and talk with us. We weren’t pressured into expensive treatments only what was necessary. They called this morning to check on Cali and to see if we had any questions. I’m so glad they were there to help. She is resting well and doesn’t seem to be in pain.

posted: 08/31/2025

I was camping and I arrived with my precious Bella on Sunday, May 4, 2025. She had collapse and I was an hour and a half away from Las Vegas and I got a hold of this emergency vet hospital. It was really hard to get a hold of anyone since it was a Sunday. They told me where they were located and I came in with Bella very limp. They immediately took her and tried to do chest compressions on her and trying to bring her back to life, but it was too late. My Bella died good doctor and the nurse showed such compassion towards me Which I appreciate it so much because this was so much more than dog to me. This was my baby. I highly recommend and although it’s been just a week I know that they tried their best to save my Bella. Thank you again so much for your staff being so compassionate. Lora Ramsey and Princess of Calabasas Bella Danielle Ramsey.

posted: 05/19/2025