Valley Veterinary Pet Lodge and Salon

This clinic refused emergency care for my dog with a breathing issue at 3 am! Trust me, I would have waited if I could have, thus the emergency. The next closest clinics are in Albuquerque. While I understand the need to limit emergency service, they spoke to me on the phone and refused service to an animal with breathing issues. I do not live in the state (so I am not an established client) and there are no emergency services. I would have gladly paid their $309 emergency exam fee at time of arrival- but they HUNG up on me! - editing to add my dog was diagnosed with aspiration preneumonia in Albuquerque, NM when he was seen at 7:40 am. It's pretty disappointing that these people declined services to an animal in need.

posted: 08/09/2023

The customer service is ok and the services rendered were completed satisfactorily BUT they will lie about what things cost and add more on to your bill at the end. I was given a quote that apparently didn't include a basic exam which was $120!! On top of an already $280 bill. So I didn't expect to spend $400!! On an exam of my mother dog and care for her puppies. This was my second visit, I had a similar experience the first time. On my first visit, I spent almost $300 for an exam and a rabies shot while being made to feel bad for not wanting to spend even more on over priced and unnecessary tests on an obviously healthy dog who was only there for a rabies vaccination. Even though the customer service isn't bad the services offered are grossly over priced and I was lied to in order to get my business. We have several animals and will be needing regular vet care in the near future but our family will not be returning to this establishment.

posted: 06/20/2023

We started coming here when my dog was bleeding from his prostate and our other vet suggested it was only a scratch. It turns out it's cancer. The doctors here at Valley Vet have given us so much extra time with our boy, and when it is time to say goodbye they have a candle out front to light so anyone in the waiting room is quiet and respectful. When she broke the news to us the doctor had tears and just knowing she loves our animals as much as we do means everything. All the techs and doctors are wonderful, definitely bring your pets here.

posted: 03/10/2023

Our 10 year old elderly but healthy teacup dog (based on recent visit and lab work) died 4 days after teeth cleaning and extraction of multiple teeth. During initial exam, the veterinarian did not look at teeth before procedure. During the procedure, we received a call stating what was found was worse than expected and informing us the procedure would cost more. Options, risks and benefits not explained. Anti-inflammatory pain medication known to cause bleeding and especially in elderly animals prescribed post procedure. Started vomiting and intestinal bleeding on day 4 - contacted office immediately and informed not on call and would need to seek help elsewhere. Our dog died hours later. Notified office of death, less than helpful receptionist and have yet to receive a return call from the veterinarian. All this for a cost 3-4 times more than any other veterinarian in this area would charge.

posted: 05/23/2023

I was impressed with the entire experience. I had arrived early for my appointment. I was surprised to find no one waiting in the waiting room. I did not have to wait too long either. My dogs and kitten received their vaccines and prescriptions quickly. I was able to schedule a few more appointments for my kitten. The tech and veterinarian answered all my questions. My only complaint was the price. It was expensive for their annual check ups, vaccines and heart guard.

posted: 01/24/2023