VCA Town and Country Animal Hospital

Do not bring your pet to Town and Country unless your pet needs dental services. Every time we took our dog in for an appt. Something was wrong with her teeth. In the middle of our ðog having an en ormous cyst removed, they wanted to take more teeth out. Also, if you do not have the money to pay for a treatment, even in an emergency, they will not see your pet. They use no discretion and talk load, so the entire lobby knows your financial situation. They wanted to charge 900 for tests, and we could not afford it right then, and they said we denied service. They need a box to mark "can't afford." There is a difference, and you leave there feeling belittled and judged. After 2 years with them , I won't go back.

posted: 09/21/2023

We had two terrible experiences here at this location. HERE IS THE WORST: The entire staff -- admin, techs, and the significantly unprofessional vet with his rear end hanging out of his pants were extremely -- and it seemed deliberately -- unhelpful. They had REQUIRED a follow up appointment to have stitches removed, then when we arrived for said appointment the vet actually asked me why I hadn't just removed the stitches myself at home!! (note again, with his rear end crack highly visible and when he turned towards me, plenty of tummy visible). I had to take time off of work in order to accommodate this appointment, by the way. They were not the only people working that day. The vet and his tech (who was openly flirting with him, I believe they had a date planned for later that evening) began to talk rudely about me in front of me, and then would not help me with my dog. They locked the lobby door behind me when I walked out!!!! My dog was very scared due to the weird circumstances and I could not get her in the car. I knocked on the door solidly and even called into the office. The girls at the desk could see me and I could see them ignoring me, and so they left the counter so I could not see them!!!!! A stranger in the parking lot ended up volunteering to help me with my dog. He also seemed very angry and indicated he would be looking for a new vet practice. BOTTOM LINE: USE A DIFFERENT LOCATION for VCA.

posted: 07/31/2023

Thank you to Dr Lincoln and the front desk staff (Ariel, specifically) for taking care of my dog Zion so efficiently. We were camping in the San Juan Mountains in CO when Zion had an onset of gagging and shortness of breath at 1130pm Tuesday night. My husband and I knew it was emergent and left immediately and we're unable to find ANY vet willing to take him in the middle of the night from Durango to ABQ- they even hung up on me when I called! We arrived before VCA opened and explained what was going on, they told me the nearest 24 hour clinic but due to the arrival time it was faster to wait to have Dr. Lincoln take a look at my boy when he arrived for the day than drive to the other clinic. VCA was fast, though and efficient, they followed up and prescribed additional meds for us as well. Thank you for your excellent service.

posted: 08/09/2023

This place will try to take all your money. Do not go here. I have a large breed dog and they kept pressing the expensive puppy food and charged me ridiculous prices for shots and visits. My dog broke his toe I got X rays and they put a splint on him for 1k and said it I was going to have to go back weekly to re wrap it for 75$ instead of just showming me how to do it. Then come for a follow up X ray for another 280$. The vets are pushy and rude as well. Staff and techs are nice but some have no idea what’s going on. I would not recommend.

posted: 06/02/2023

Woke up Monday morning ate breakfast walked outside to the side door to see blood on the steps we all thought the cat got somthing again but after we dropped of my little sis at school mom called and said it was my dog he got attacked we rushed him to the vet and hit us with a er vist paper for $400 we waited and they told us the x-rays and all the diagnosis was gonna be 1500 dollars and then they said 300 if my dog needed cpr we left and then later we picked him up in a towel and they said he had 5 fractured ribs but that he would be okay fast forward 5 hours I'm sitting with him feeding him water through a medicine dropper and then he started twitching and then he stopped we had our faith in this vet and they let us down. you will be missed jake

posted: 08/29/2023