The Animal Hospital of Carrboro

Franchesca Thepenier

I’ve been bringing both of my animals here for over a year. I have both a cat and a dog and they provide the best care at a great price. The whole team is friendly, professional and knowledgeable. My vet really focused on preventative care and strategies to better take care of my pets. They are awesome and loving. My cat and dog always feel safe and warm up after a few scratches.

Jul 10, 2023

Danielle Lovell

Unfortunately I have to say my experience here was not positive. One of my dogs has a condition that causes his nails to be brittle and crack easily. When I took him in, they couldn’t give me a diagnosis, so I had to take him to another vet, who did diagnose him and provide a treatment. Animal hospital also trimmed his fragile nails and I could hear him crying. That was very upsetting. More recently, I took my other dog in. He was 17 and I did have a positive interaction discussing the issues that had arisen due to age, and his quality of life. Soon after, I made the heartbreaking decision to let him go. It had only been a week since that visit when I took him in. The vet technician interrogated us about why we were letting him go. The last thing we wanted to do was justify our decision. I found it incredibly insensitive. When they took him back to sedate him, he came back in stumbling and obviously distressed. It was traumatic to see him in that condition and not at least being informed beforehand what sedation would do. It was just an awful experience and I will never take any of my pets there ever again. I wish I could counter with some positives, but my overall experience was largely negative.

Oct 5, 2023

Sasha Williams

Dr. Anderson cared for our dog for over five years. I can't say enough good things about Dr. Anderson and her practice. Dr. Anderson is thorough and her knowledge extensive. She always took time to answer our questions with depth, compassion, and nuance. She understood our dog's personality and individual needs. The vet tech team is caring and detail-oriented. The front-desk team is responsive and works hard to make schedules and appointments happen, and offer alternatives when they can't. We had a very positive experience here and knew our dog was in excellent hands. We boarded our dog here several times as well, and recommend their services highly.

Apr 24, 2023

HP

Unprofessional and rude vet charging inflated prices. Dr. Anderson is incredibly condescending and rude to just about everybody, you can see that from other negative reviews (also notice how the positive reviews barely have any likes, but the negative have plenty). Her lack of communication with clients and her own staff is the biggest problem I faced here. If your pet requires a prescription go somewhere else for your pet’s health and your own sanity. Front desk staff will tell you that she checks voicemails responds to them at the end of every day… she does not. They will tell you she checks on Rx requests everyday… she does not. Front desk staff will tell you anything to get you off the phone. If Dr. Anderson doesn’t get back to you herself there is no recourse. In my experience she might get back to you in a timely manner, or she might ignore your messages and then blame you when the lack of communication becomes a problem. I left at least 6 voicemails that went unanswered until over a week later when I received a patronizing email claiming I was at fault for my cat not having her Rx. I dismissed other unprofessional behavior by Dr. Anderson in the past as just some social awkwardness. Earlier this year she told me a different pet had terminal cancer by saying “well poopy” after bringing her back from a chest x-ray. That is how I was told the cancer had spread to her lungs. Now I realize that she is just unprofessional and uncaring.

Jul 28, 2023

Tamera Fox

Animal Hospital of Carrboro, you deserve more than 5 stars! I brought my 9 year old, feisty yorkie-poo to this office with a bad mouth infection that had been going on for some time and they wasted no time checking him out and getting us on the schedule to get it taken care of. The infection was much worse than we thought which resulted in him having all of his teeth extracted and this mama was a nervous wreck because he’s never had to go through any surgery or anesthesia. Given his age I was very hesitant to proceed but the Dr’s assured me that if his lab work and other test results didn’t look like he could make it through the procedure then they wouldn’t do it. Thankfully my Bentley was able to have his surgery and done so well with the anesthesia and recovery. We are 1 week post op today and he is back to his happy, playful self! I give all thanks to the amazing team for taking such good care of us from the ladies up front checking us in that answered my 200 questions, the guy that made sure I knew how to properly give pain meds, the sweet lady that cuddled by baby after surgery and brought him out to me & Dr Boggs that kept him safe during the entire procedure and updated me afterwards and has been there all through the recovery to answer any questions I had. Thank you thank you! If you are looking for great care from a team who actually cares about your pet, look no further.

Oct 26, 2022