Best Friends Animal Hospital and Urgent Care Center

4 (193 reviews)
1530 Popelka Dr, Billings, MT 59105, USA

Hours

Monday 7:00 AM – 6:00 PM Tuesday 7:00 AM – 6:00 PM Wednesday 7:00 AM – 6:00 PM Thursday 7:00 AM – 6:00 PM Friday 7:00 AM – 6:00 PM Saturday 9:00 AM – 6:00 PM Sunday 9:00 AM – 6:00 PM

How to Save on Veterinary Costs at Best Friends Animal Hospital and Urgent Care Center

Preventive care

Routine wellness exams can help identify health issues early, often before they become more serious or expensive to treat. Regular checkups are one of the most effective ways to manage long term veterinary costs.

Compare prescription pricing

Some pet medications prescribed at veterinary clinics may also be available through local or online pharmacies. It can be helpful to compare pricing when appropriate to reduce ongoing medication costs.

Consider pet insurance

Pet insurance may help cover a portion of eligible veterinary expenses depending on the plan, including accidents, illnesses, and in some cases preventive care. Coverage details, reimbursement levels, and deductibles vary by provider.

Why Pet Insurance Information Appears on This Page

Looking for information about Best Friends Animal Hospital and Urgent Care Center? This page also includes pet insurance resources to help pet parents understand how to prepare for unexpected veterinary expenses.

Veterinary care costs can vary widely depending on the type of visit, treatment, or emergency. Many pet parents explore pet insurance before they need it so they are better prepared when unexpected situations arise.

How to Choose a Pet Insurance Provider

Pet Insurance Review helps pet parents compare insurance providers using verified customer reviews and real-world experiences. Our tools make it easier to evaluate providers based on claims experience, service quality, and overall satisfaction.

We have collected more than 220,000 reviews from pet parents, creating one of the largest independent databases of pet insurance feedback available.

How rankings are determined

Unexpected veterinary expenses can happen at any clinic. The providers below are ranked using verified reviews submitted by real pet parents through Pet Insurance Review. Results reflect overall satisfaction, claims experience, and value based on real world feedback. Rankings are updated regularly as new reviews are submitted.

Top Pet Insurance Providers of 2026
Rating Provider Total Review
4.8 Adoro 19
4.5 AKC 1,801
4.4 ASPCA 12,241
4.9 Embrace 19,993
4.9 Fetch 5,953
4.1 Figo 2,872
4.4 Hartville 183
4.9 Healthy Paws 11,393
4.8 Lemonade 833
4.6 ManyPets 2,416
4.7 MetLife 11,391
4.8 Nationwide 25,758
3.9 Pet Assure 15
4.3 PetPartners 121
4.9 Pets Best 15,384
4.8 Prudent Pet 2,878
4.7 Pumpkin 3,592
4.6 Spot 11,639
4.9 Trupanion 55,033

Compare Pet Insurance Plans

You can compare coverage options from multiple providers to find a plan that fits your budget and your pet’s healthcare needs.


Getting to Know Your Veterinarian

Choosing a veterinarian is an important decision for pet parents. A strong vet relationship is built on trust, communication, and understanding your pet’s individual needs.

Experience

Ask whether the clinic has experience treating your specific type of pet, since care can vary between dogs, cats, and pocket pets.

Emergency Care Procedures

It’s helpful to understand how the clinic handles after-hours emergencies, including whether they provide emergency services or refer to nearby emergency hospitals.

Communication Preferences

Ask how the clinic communicates with pet parents, including updates, test results, and follow up questions.

Breed Specific Health Considerations

Some breeds may be more prone to certain health conditions. Early awareness can help with prevention and early treatment.

Facility Tour

If available, touring the clinic can help you and your pet feel more comfortable before the first visit.


Final Note

Pet care decisions often involve both medical and financial considerations. Having access to trusted veterinary information alongside pet insurance comparisons can help pet parents feel more confident when planning for their pet’s health and wellbeing.

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Reviews from Google

4

193 reviews

We had the difficult experience of putting our dog Boudreaux down on Easter. Dr. Lisa Galvin handled his care. She walked us through this difficult situation and cried with us. Her and her team CARE, and demonstrated complete compassion. This wasn’t a dog he was my friend. I’m a retired combat vet and when my wife is at work and my kid’s are in school Boudreaux was who I had. To lose him will devastate me forever. The team that helped him eased that. If that’s not enough reason to choose them I’ve got nothing for you.

Apr 9, 2023

If their vets prescribe your dog a drug and the refills run out. You must then contact the pharmacy that you have been going to and they have to fax the vet office to get more. They say this takes 24 to 48 hours. You can't go into their office and just have new prescription just made. I don't know why you have to jump through so many hoops just for a refill especially when your animal has to be on the meds as they prescribed originally and the animal is not due for their check up for another month or two. 1st visit with them was great but they seem to be expensive and a pain to work with.

Aug 17, 2023

I can’t think of a single thing that could’ve been done any better. Everyone was amazing to both Tucker and myself. Treatment and charges were thoroughly explained beforehand, the call from the vet after his treatment was helpful in knowing what to expect and what I would need to do as Tucker heals, and then when I picked him up everyone was wonderful. Having to take my sweet doggo in for an injury or illness is never something I want to have to do, but inevitably it will happen and I ALWAYS know when we walk through those doors, everyone will do their best to make it as positive an experience as possible and I know my fur baby will receive excellent care. I recommend Best Friends to ALL of my family and friends.

Apr 25, 2023

We had the same vet clinic for 25 years and had to change after a move. It’s an uncomfortable feeling leaving what you are familiar with. We set up a wellness exam, while everyone was still healthy, with Best Friends so we could continue looking if we didn’t get a good vibe. I’m glad we stayed with Best Friends. The staff is friendly and as accommodating as the schedule allows and the vets we have dealt with have all been wonderful and knowledgeable. Vets are often under appreciated and the long hours they put in go unnoticed. Appreciate your vet no matter what clinic you choose to go to.

Nov 30, 2022

My cat started having breathing distress around 1am this morning. I tried calling the emergency line for 2.5 hours and nobody answered. I decided to try and drive up but nobody was there. My cat died in his carrier in my arms at 3:42 am this morning in there parking lot because they falsely advertised emergency pet care services. I will be reporting to the Better Busines Bureau for false advertisement and be seeking possible legal avenues as well. It isn't right to advertise those services, but not offer them.

Jun 21, 2023