Banfield Pet Hospital

This is our second pet we have brought to Banfield and entrusted their care and done an impeccable job. They actually found a heart condition with my first dog prior to doing a scheduled dental cleaning and have earned my trust repeatedly. Prices I believe are fair and with the plans they offer help that upfront cost after exams and any shots our dog may need. Only recommendation is to staff two people at the front desk for check-ins because it is either a 20 minute wait while in person or waiting on hold when calling in, hence the reason for the 4 stars. Otherwise, I couldn’t be happier with the care we have received for our pets. Thank you to the doctors, vet techs, and staff at Banfield.

posted: 09/26/2025

Our local Banfield staff are amazing. Thank you for many great years Dr. Seiffert and staff. 5 stars! However, the optimum wellness plans I caution. We have been paying for a wellness plan for 16 years, we recently had to put our dog down and we're informed we owed a cancelation fee on the plan. We're not a family to purchase and cancel plans when we don't need it. We had it for 16 straight years! Do better for us that have stayed with you for many years and have been loyal. More bad news after just putting our pet down. Do better.

posted: 06/19/2025

Love Banfield, confused by the negative reviews. I was recommended by the shelter that I adopted my dog from in 2017 and we have been signed up for their wellness plan ever since. When my dog had an allergic reaction and they were fully booked, they somehow fit him in that day. I can tell the assistance their really care about my dog with how they interact with him. Also, their app is also really convenient for scheduling and you are able to talk to a vet on it 24/7. Have not had any issues with the service itself, however the clinic is in Pet Smart, so it is a little inconvenient trying to avoid other dogs if you have a reactive dog.

posted: 04/23/2025

Don't go here, it's a terrible place! They'll stick your pet in a corner for six hours and then claim they're "aggressive." And charging for doing nothing?? Absolute rip off. Really poor communication, attitude from the staff, absolute incompetence when I had to check in (it took 40 minutes). I don't know if y'all are understaffed or just had a shitty day but I won't ever be back and I'll be telling everyone around not to go here for their pet care.

posted: 07/01/2025

Sadly we had a very ill animal and called many different locations to get an urgent appt. Banfield said they could get us in, we left promptly and arrived early for the appt. When we got there, there were several people standing in line, we waited in line for a half hour with our visibly ill animal in my daughter’s arms. They checked in routine animal visits, we arrived early for our appt and when we got up to the desk we were told they actually couldn’t see us. This waisted precious time. We were able to find another vet out of town that could see our animal a couple hours later but our animal passed in route to that appt. I feel this vet practice was irresponsible in giving us an appointment when we had such a time sensitive situation when they didn’t actually have a visit or availability to see us.

posted: 08/04/2025