Midland Animal Clinic

I am very satisfied with the Midland Animal Clinic. All of the staff are polite, friendly, and knowledgeable. Our vet, Dr. Manly really cares about my dog’s health and I trust her implicitly. I can make appointments online and if I have a question, I get a prompt response.

posted: 01/20/2023

This review is really for the front office staff. I'm leaving 2 stars because there's no problem with the clinic itself, but if the first faces you see and voices you speak to lack empathy, it doesn't matter how exceptional your vets are. I would give the front office no stars after this experience. I will also preface this by saying that I spoke directly with Dr. Mikols to provide this feedback verbally, but I think this is a big enough problem that a review is warranted. My parents have been loyal clients of MAC for around 6 years. Today, their Jack Russell terrier needed to be euthanized. It was an emergency. He was in incredible pain. He took a turn overnight. We knew it was coming, to some degree, but not like this. There was a member of the family who wasn't ready to let go, and unfortunately, ultimately, time was not on our side. My mom called the office around 10:30 AM to let them know that the dog needed to be euthanized immediately because he was clearly suffering. The person she spoke with said "Well, since we haven't seen him in a year, he has to have an end-of-life exam first, which will be $65 and we can't do that until 3 PM." Excuse me? When a client calls in tears stating that their dog is absolutely dying a sad and painful death, why WOULDN'T the immediate response be "I am so sorry. Let's get you in right away. Here is an estimate of the cost."? In my experience, there is always an office visit or exam fee for a euthanasia--it doesn't matter how long it's been since a pet was seen. Why even mention that? Why was it framed as "Well, SINCE WE HAVEN'T SEEN YOU THERE IS AN ADDITIONAL FEE"--like a punishment. The audacity of that is just so beyond comprehension to me. And then the dog got worse, and we couldn't wait until 3 PM, and it took my mom calling in absolute hysterics for the office to find a way to get them in more quickly. I am just so incredibly disappointed by the situation--watching my mom shaking and hyperventilating while cradling her 15-year old dog who was struggling to breathe, choking on his own vomit, and bleeding out of his rear end, trying to explain to the front office that this was urgent. Have some tact. We lost a member of the family today, and it was traumatic enough without the attitude.

posted: 07/14/2023

They get you in a room right away, so animals are not interacting with each other. I can get my dogs meds, shots, dog tags, license, and more right at the desk. The individuals are very professional and nice with my dog. I love the follow through with a phone call regarding labs and other procedures. Thumbs up!

posted: 07/11/2023

My own vet couldn't get me in for 4 days (will be looking into changing to someone who can take care of their own patients when they are acutely sick), but this urgent care clinic - recommended by another vet practice - was able to see my cat and help. *UPDATE* 02/2021 With patience and hard work, Dr Seibert and the staff at MAC have helped my cat to heal. She is almost back to normal, but will need continued treatment and I'm happy with that! I'm so pleased that I've committed to this facility as our veterinary home, even though it's almost a half hour drive, I believe it is worth it! My pets are in good hands! Thank you, MAC! *UPDATE* July 2023 My beloved Peachy-cat passed suddenly in January, just as I arrived at the clinic for an emergency appointment. Dr Seibert (and staff) were amazing in comforting me in my distress. And this month I just finished yearly appointment for my other cat (sitting inbox🙄) and, once again, very pleased with the care given. Recommend this practice 100%!

posted: 07/13/2023

Wonderful staff. I felt comfortable having Cucui being taken care of by them. I will be returning next year for his annual check-up. He's been a patient since 2021.Excellent service. We were in and out in less than 30 minutes.

posted: 07/04/2023