Animal Emergency and Specialty Hospital of Grand Rapids

Shanna Martin

I had to bring in my 10 year old pit Bull Sweetie around 1am as she had a bigger seizure with foaming at the mouth. The staff brought her in and started working on her right away when we arrived. She had to stay overnight to get stabilized and be seizure free for 12 hours before being released. Through that time, they sent pictures and opened a text line where you could contact them directly at any time. The Vet explained it was most likely from a brain tumor since she never had seizures before, her age, and her blood work came back normal as well. She reviewed all of our options from there with us and gave her professional opinion on what we should do next. When they released, they went over her medicines and reviewed all steps to take in different scenarios. After 72 hours of her being home, they emailed me asking how she was doing and reminded me that I can call or email at any time if any concerns or questions came up. They were truly awesome during this pretty scary event and were very supportive. They were kind, thoughtful, acted with urgency, and supported us/reassured us through every step. In addition, they were very transparent with all costs. Highly recommend them for your pet’s emergency!!

Feb 6, 2025

Beth Kulaga

We had to bring our cat in for a urinary blockage procedure- the staff and veterinarians were all so wonderful! Our cat Banjo had to stay at the vet for 48 hours which was hard for us emotionally, but we were in contact with the vet throughout his stay with pictures and updates about his progress! We could text a number at any time of the day or night and would receive an update quickly. We were allowed to visit him as well, and every time we did we had a great experience. Banjo was truly taken care of so well and we are so thankful.

Oct 7, 2024

Casey Gritter

First time I've ever had to bring my Cooper to an emergency hospital. The staff were kind and caring. Cooper was in rough shape when I brought him in with a case of HGE and had to stay there but they were great about answering my calls for updates as this was the first time in his 5 years of life he had to stay away from us overnight. They were also great about handling his anxiety and fearfulness and accommodating that we needed to wait in a room away from other people. Cooper is such an important part of our family and I'm so thankful to the doctors and staff for saving his life.

Jan 10, 2025

Jazmine Hamm

Friday afternoon I brought my sweet cat, Buzz, into the emergency vet in Byron Center after a few hours of acting lethargic, and for the first time in his life, refusing food. The Byron Center location was at capacity and I was promptly sent to the Grand Rapids location where Buzz could be seen sooner and Buzz was taken back immediately. Staff members were caring, showed me patience, and above all, provided care to Buzz that ultimately saved his life. Staff was communicative about what they would be doing and did so as quickly as they could so I could have peace of mind. They even provided me a phone charger after my phone died and I wanted to get in communication with family. Buzz had a blockage from consuming non-food items and required emergency surgery. Staff called to update on Buzz’s condition and shared appropriate details and sent the cutest pictures of my little guy as he recovered. It was evident Buzz was receiving a lot of love. Staff was very communicative of the cost and provided options for payment methods (ScratchCard or opening a credit line) as any emergency is never cheap. Buzz is home and resting. I am forever in debt to this establishment for showing me kindness and Buzz even more of it.

Feb 18, 2025

Courtney Van Os

I brought my dog in for a potential bowel obstruction. They offered to keep him over night for monitoring or I could monitor from home. I chose to keep him there overnight and I’m thankful I did. They took great care of him and by morning deemed he needed an emergency surgery. They allowed me to come in and visit with him while they prepped the OR. They had him into surgery almost immediately. As this was his second bowel obstruction surgery, the risks were higher. I was a nervous wreck, and Dr. Faith was truly phenomenal. She answered all my questions, kept me calm, and shared her mutual love for pugs- which instantly made me feel better. Her communication was beyond thorough and as immediate as possible (through their texting system). He is recovering amazingly from his surgery I am beyond grateful for my experience here and especially with Dr. Faith!

Feb 3, 2025