Southside Veterinary Clinic with Bed & Biscuit Boarding

Sadly, this pet clinic is going through a serious transition. Beware of false information from the new hire! ( like in house on the invoice is not always meaning in house! Dr. Jay and office manager confirmed that my dogs fungal test was sent out and needed 5-7 days for the results. It took 3 weeks to get the results!) Lots of broken promises and to assume "no news is good news" is an unfair protocol for any kind of medical or veterinarian's clinic!! The phone lines are frequently busy and in the event of an emergency...you best have a backup plan for helping to save your pets health!

posted: 08/15/2023

This weekend, my dog was supposed to stay in the Southside vet kennel from Saturday ( I dropped her off before 12 noon ) to Monday morning, I actually made the time to pick her up earlier, which was today ( Sunday) at 5. The girl told me my dog hadn’t been fed yet today. I told her it was fine for today and I would feed her when I get home. When I got home, I realized that they hadn’t fed my dog neither Saturday for dinner nor Sunday at all. My Dog only eat once daily. On Sunday, when I picked her up, it was after 5 and she hadn’t been fed. For almost 30 hours, my dog had no meals at all. I’m speechless right now. I am so furious and disgusted for the fact that my dog had gone through 30 hours without any meals and a very little water or No water neither at all. That’s how you take care of peoples dogs. Thank god I picked her up today, otherwise, she could have been no food for more hours. I recorded the video of my dog drunk water for more than 1 minute when she got home and showing how thirsty she was. Unfortunately I can’t upload the video. Feeding the meals for dogs that stay in your kennel is the most important thing to do. How could you people miss that and to starve the dog (s). Is that the way how you charge people for taking care of the dog(s)? One thing I would like to add to my review: what just happened to my dog at Southside Vet, I m definitely considered it was an animal abuse no matter if it was intentional or not. The dogs cant talk, they have no ability to fight for their survival rights daily and to tell the owners how they are treated in the kennel, they can not be protected when the Kennel people like the Southside Vet abuse them (not to give them food to eat and water to drink.). This is more than just being irresponsible and incompetent, this is the cruelty to animals and it needs to be reported to the animal protection organization.

posted: 08/01/2023

After 25 calls to vets around our area, they were the only one that could take my beagle in at last minute! She was in stage 3 kidney failure. They took their time and cared for her very well. As the week went on they got me in again. They were awesome. Thank you very very much!

posted: 07/27/2023

I had an appointment for my 8 week old kitten. I expressed my concerns as she was around 2 sick kittens who passed. Bloated tummy and loose stool. Vet rushed through my appointment because (receptionist admitted) he was late for a meeting. NO STOOL SAMPLE. Sent me on my way after a shot of antibiotics and a vial of amoxicillin. I do not reccomend this vet if you are looking for quality care. I had a sneaking suspicion that my pet was not doing good after this interaction and found another vet for a second opinion. My kitten had worms..

posted: 08/07/2023

I went there in the worst day of my life to put my best friend to sleep. They were so kind and considerate. They let me stay with her as long as I wanted. A tech brought me in tissues as I sobbed. They were very kind, gentle and compassionate through the whole situation. Thank you for being their for my girl and my hubby and I during one of the hardest things we've ever had to go through.

posted: 06/21/2023