Pets ER Veterinary Office

If i could give a 0 i would. They euthanized my cat without my approval, simply because she was under the account of a rescue service that was ASSISTING US. When the staff was informed that i did not have the $2400 to "keep her alive", she was killed within minutes.... unfortunately the staff that answers the phones were extremely rude and heartless, hanging up on me a total of 4 times. I wanted to pay by phone for the services they rendered and take my kitty home, to my vet, to put her down with love around her. While i was calling and pleading to please let me pay and take her home to my vet, she was already dead. They said i had no right to the kitten i had raised because she was under the Town Cats account. I am truly concerned for the cats that the rescue take to this Pet ER, as i am certain they are overcharging them, probably false diagnosing in order to get more money. I know there are good reviews here as well, and i would imagine these good reviews come from pet owners that can afford their outrageous bills. The staff is being paid to be compassionate, thus if one cannot afford them, they are disrespected, ignored, hung up on, and basically treated like the scum of the earth while they sit for hours in the parking lot waiting for some kind of update. When it's all said and done, as soon as you say you cannot pay that much, your pet is murdered. Simple as that. It was the absolute worst, most heartbreaking experience i have ever had with a vet in my 41 years of being a pet owner. Unfortunately there's no way i can pay to get a lawyer who would prove this, nor can i pay for an autopsy of my kitten to prove the point further.

posted: 09/05/2023

Vet was great and found the problem. I never realized my cat would of had a reaction to her shots since she had doible shots in the past. I will now be very careful that none of my Ragamuffins ever get double shots again. Thank you Vet's, her platelets had went back to a normal range. A picture of Patricia for you. Thank you Diane

posted: 05/24/2023

Chipotle wasnt feeling well......I knew someone serious was happening to my little fur baby. Staff were exceptional kind and compassionate. Although it took a bit of time waiting, totally worth the wait. Chip had an attack of pancreatitis.... First time she had ever been really sick.....Dr. Ann Kroken was brilliant and saved my Chipotle.. As well as her extremely dedicated staff members. ❤️❤️❤️❤️❤️❤️

posted: 07/18/2023

They showed my puppy much love and compassion. The doctor and ste staff were wonderful. They let me sit and comfort my puppy. Hank made some new friends.

posted: 05/30/2023

Top-notch. We arrived at about 9:00 on Sunday morning with a kitten in rough shape. They took him inside immediately. The doctor called my wife several times throughout the day with updates, and was clear about costs and chances. Unfortunately, the kitten didn't make it, but the level of professionalism, communication, and compassion from Pet's ER was greatly appreciated.

posted: 08/14/2023