Vetco Vaccination Clinic

Cinnamon's vet experience was great. She didn't even flinch when she received her vaccinations. Information was easy to understand and staff was very friendly and knowledgeable.

posted: 11/16/2025

My recent experience at 5263 Campbell Blvd, Nottingham, MD 21236, was deeply unsatisfactory. My initial visit, which occurred at a VETCO bus, was vastly different from the location I had previously visited. During our visit to the bus location near me, my cat was three months old. The staff there handled him with utmost care and professionalism. The male staff member held him down securely without any issues, while the female staff member administered the shots and performed blood work efficiently and promptly. My cat behaved well throughout the process, and we even received compliments from the staff for his calm demeanor. In contrast, the location I had previously visited was utterly unprofessional. When we visited the location mentioned above, my cat was now four months old. We waited patiently for the female staff member to finish with her previous customer, but she and her coworker took an excessive amount of time on their tablets without acknowledging our presence. We waited for approximately ten minutes before she finally acknowledged us and began speaking to us as if we were listening to her while she continued using her tablet. When they called us in, they neglected to close the other door, while two dogs have been agitated by each other outside. We promptly notified them to close the door. Unfortunately, the female staff member did not hold my cat down properly like the male staff member had done in the bus. She used a different approach, and she inadvertently poked my cat with the needle twice while administering the first vaccine. This action triggered my cat’s discomfort and panic. The female staff member then held my cat by his neck, which was a vastly different approach from the male staff member’s. She missed the shot again, and they had to grab a towel and smother my cat down to administer the shot once more. My cat was in excruciating pain, which was unlike any behavior I had ever seen him exhibit with other veterinarians. In addition to the unprofessional treatment, the staff attempted to justify their actions by claiming stress and the environment they had created. They also imposed a disposal fee, which I found unjustified. For what reason had they missed the shots and poked my cat? We had never received a disposal fee for previous visits, where the process was quick, professional, and the staff handled our cat calmly. Based on my experience, I will never visit the location mentioned above again.

posted: 04/28/2025

The African American Veterinarian was excellent. Gentle, kind, patient and knowledgeable. She was great. Hope to see her again.

posted: 08/24/2025

Wouldn’t vaccinate my 11 week old kitten because of his breed (bengal) I had a appointment stating the breed during sign up why wouldn’t I be notified or told this online I had to drive 30 plus minutes and re book somewhere else when this was my only day off because bengals are a flight risk. Meanwhile the dog ahead of me was going nuts banging on the glass barking acting very wild this is my kitten in photo how is this calm tiny kitten unable to be vaccinated?? Pets should be take on a case basis not breed regulations at the very least call the person and let them know ahead of time.

posted: 02/24/2024

The vet was fine, however, I had to wait for the person to check me because she was consulting the person in front of me for treatment of her cat. I stepped away for a moment because my dog was being restless and pulling on the leash and when I came back two minutes later when she was finally free, she said I was late for my appointment by like 3 minutes. I told her I was there on time for my appointment but you were talking to the lady in front of me about her cat and she acted like I didn't know what I was talking about. Like is she gaslighting me for being a few minutes late or she just didn't see me standing there. She said since it's not busy I could still see the vet, I'm like I hope so because if not I'm not coming back. It was just frustrating. My appointment was at 12:45 and I was checked in at 12:48.

posted: 02/04/2025