Banfield Pet Hospital

I have never been more disgusted with a veterinary practice in my life. My 13 year old dog has what I suspect to be a terrible UTI. After looking at multiple Banfield locations I was able to book an appointment at this location. At 6pm on Friday, the day before my appointment, and after all other Banfield locations have closed the location called to tell me they were canceling my appointment. I expressed I really needed the appointment as my dog was suffering. They stated my appointment was booked online as a drop off and they wouldn't allow drop-offs. I said it was no problem, I would come in with my dog. She stated that wasn't possible and I would have to schedule another appointment in THREE WEEKS. I again expressed my dog has a UTI and we've been waiting for days for this appointment, she absolutely cannot wait and they waited to call me after all other vets had closed. The woman on the phone said maybe I could try an ER. This is absolutely disgusting. I pay Banfield a giant amount of money so they can recommend my senior dog suffer with a UTI for three weeks and cancel my appointment with absolutely zero notice. After this, I will absolutely be canceling my pet plan and I recommend absolutely NO ONE every buy one. You are nothing but money to them, they will ignore your every request, need, and phone call and let your pet suffer.

posted: 05/10/2024

I brought my current cat and new kitten in for check ups and shots back in December/ January and all went well. I was worried that my kitten had worms, so I brought in a fecal sample for them to test, which they never did. They gave me multiple doses of topical treatment (Revolution Plus) for worms, which didn’t seem right, and it wasn’t. Now both of my cats likely have worms, since I found one on my kitten the other day and they now share litter boxes. I have also been trying to schedule a spay appointment for the kitten for the past month with them, and each time I call I’m put on hold for 20 minutes, then they say they will call me back, which also never happens, or they have a message saying they’re closed or busy. The doctor is often “out”, which seems strange to me at a place where there is supposed to be available care for your pets. My kitten is now in her first heat, which can last days or weeks, and now I have to wait even longer to get her spayed, and she has to be uncomfortable for an unknown amount of time. I was able to schedule an appointment at my family’s local vet in Baltimore from my first call to them, within the same week, and will be moving my cats there instead for further treatment, despite the long commute. I would highly recommend a family vet to a corporate one, as they seem to care more about pet care rather than money.

posted: 05/07/2024

I’ve been coming to Banfield for 4 years bringing my grandpa Bella, we have always been treated with courtesy and professionalism. And I’ve developed a great relationship with the doctor and staff. And when I bring Bella she usually little frightened but when she leaves of course she’s happy to see me and she treats your staff like she’s known them forever.

posted: 09/30/2022

This is the worst Banfield I have ever experienced. Workers are rude and lack concern. If the workers hate their job they need to quit. Simple. I was skeptical to bring my pup back after 2nd visit but I tried to give them the benefit of the doubt. Not sure what was done to him on his first visit but on his 2nd he was absolutely terrified of the workers and Doctors at this location. He cried, and ran from them and literally cowered at the sight of the workers. This is wayyy out of my dogs character. I know something was done to him at this location. Please do not go here.

posted: 03/29/2024

I give no stars because someone canceled my plan then sent me a $1000 bill when I only missed 2 months of payment and had the nerve to put it on my credit report! I give 0stars but I have to put at least one star to post

posted: 04/29/2024