Banfield Pet Hospital

4.2 (168 reviews)
9 W Broadway, Boston, MA 02127, USA

Hours

Monday 8:00 AM – 6:00 PM Tuesday 8:00 AM – 6:00 PM Wednesday 8:00 AM – 6:00 PM Thursday 8:00 AM – 6:00 PM Friday 8:00 AM – 6:00 PM Saturday 9:00 AM – 4:00 PM Sunday Closed

How to Save on Veterinary Costs at Banfield Pet Hospital

Preventive care

Routine wellness exams can help identify health issues early, often before they become more serious or expensive to treat. Regular checkups are one of the most effective ways to manage long term veterinary costs.

Compare prescription pricing

Some pet medications prescribed at veterinary clinics may also be available through local or online pharmacies. It can be helpful to compare pricing when appropriate to reduce ongoing medication costs.

Consider pet insurance

Pet insurance may help cover a portion of eligible veterinary expenses depending on the plan, including accidents, illnesses, and in some cases preventive care. Coverage details, reimbursement levels, and deductibles vary by provider.

Why Pet Insurance Information Appears on This Page

Looking for information about Banfield Pet Hospital? This page also includes pet insurance resources to help pet parents understand how to prepare for unexpected veterinary expenses.

Veterinary care costs can vary widely depending on the type of visit, treatment, or emergency. Many pet parents explore pet insurance before they need it so they are better prepared when unexpected situations arise.

How to Choose a Pet Insurance Provider

Pet Insurance Review helps pet parents compare insurance providers using verified customer reviews and real-world experiences. Our tools make it easier to evaluate providers based on claims experience, service quality, and overall satisfaction.

We have collected more than 220,000 reviews from pet parents, creating one of the largest independent databases of pet insurance feedback available.

How rankings are determined

Unexpected veterinary expenses can happen at any clinic. The providers below are ranked using verified reviews submitted by real pet parents through Pet Insurance Review. Results reflect overall satisfaction, claims experience, and value based on real world feedback. Rankings are updated regularly as new reviews are submitted.

Top Pet Insurance Providers of 2026
Rating Provider Total Review
4.7 Adoro 11
4.5 AKC 1,798
4.4 ASPCA 12,182
4.9 Embrace 19,907
4.9 Fetch 5,691
4.1 Figo 2,852
4.4 Hartville 182
4.9 Healthy Paws 11,260
4.8 Lemonade 831
4.6 ManyPets 2,414
4.7 MetLife 10,344
4.8 Nationwide 25,431
3.9 Pet Assure 15
4.3 PetPartners 121
4.9 Pets Best 15,132
4.8 Prudent Pet 2,811
4.7 Pumpkin 3,393
4.6 Spot 11,341
4.9 Trupanion 55,033

Compare Pet Insurance Plans

You can compare coverage options from multiple providers to find a plan that fits your budget and your pet’s healthcare needs.


Getting to Know Your Veterinarian

Choosing a veterinarian is an important decision for pet parents. A strong vet relationship is built on trust, communication, and understanding your pet’s individual needs.

Experience

Ask whether the clinic has experience treating your specific type of pet, since care can vary between dogs, cats, and pocket pets.

Emergency Care Procedures

It’s helpful to understand how the clinic handles after-hours emergencies, including whether they provide emergency services or refer to nearby emergency hospitals.

Communication Preferences

Ask how the clinic communicates with pet parents, including updates, test results, and follow up questions.

Breed Specific Health Considerations

Some breeds may be more prone to certain health conditions. Early awareness can help with prevention and early treatment.

Facility Tour

If available, touring the clinic can help you and your pet feel more comfortable before the first visit.


Final Note

Pet care decisions often involve both medical and financial considerations. Having access to trusted veterinary information alongside pet insurance comparisons can help pet parents feel more confident when planning for their pet’s health and wellbeing.

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Reviews from Google

4.2

168 reviews

Be very wary of bringing your pets here. We recently found out our dog had been being muzzled without our knowledge or consent. He has never had an issue that would require muzzling - though Banfield apparently said being "anxious" made it okay and they do not typically seek consent to do so. The specialists we saw who read the notes were confused a bit horrified they had muzzled our dog and said it likely made him more anxious in the long run. We will never be coming back.

Aug 25, 2023

I used to go there when it wasn't owned by Banfield. I stopped because after they were bought the interaction changed. Im in search of a product that they have there and when I asked about having my vet send over a prescription, she told me they only help pets going there. Im an animal person. I feel like if you have something that can help another animal, you should help them get it. I totally understood the need for a prescription, but why they wouldnt take it from another vet, I do no understand.

Jun 29, 2023

Doctors and vet techs are great. 5 stars for them, my dogs love them and immediately feel at ease. Dr. Hatch is a phenomenal doctor, uses a holistic approach and is very empathetic. Front desk staff and practice manager however are the reason I give 2 stars. Practice manager Mary Kate is passive aggressive and not the nicest, via email or in person during past experience. Brooke always seems to have a bad day and take it out on customers (myself and my fiancé) and I have complained on multiple occasions. Not a great look for Banfield.

Dec 30, 2022

LOVE taking my Pumpkinz there, they are very caring and love what their doing to care for your 4 legged babies.

Jan 13, 2022

The only consistency Banfield has is with not returning calls and overcharging for visits. They will call you back if you're going to spend money there. If you have a pet who requires medication maintenance of any kind, please go elsewhere. For the past SEVEN months, every month, I have consistently had issues with staff communicating with a pharmacy to refill seizure medication for my dog. Despite requests for refill put in last week, and staff who claims the RX was sent via fax (to a different pharmacy this time), my dog has had to go for 24 hours without her medication. This is a medication that comes with a warning to not abruptly stop due to withdrawal symptoms that could result in death. Luckily the pharmacist at CVS called Banfield to get the RX over the phone. This veterinarian practice is so poorly operated that my dog has suffered as a result. Please don't bring your pets here if they have any kind of life threatening long term health problems. The WORST!

Jul 25, 2022