Newton Animal Hospital

donita retz

My aussiedoodles just went last week to be neutered, microchipped, and one had eyes fixed due to a genetic defect. Dr. Tonn was our vet and is very nice and listens to you. They were not persuasive, but suggestive which appreciated. Someone called the next day to check on the well being of my fur babies.

Jun 4, 2023

David Arst

My wife and I have a early appointment out there at 8:00 tomorrow morning because one of our little dogs has to have surgery on his back right knee. And Last week we talked to Dr Tonn he was very good on explaining what will be on with our dog with pictures on what he will do. He was very friendly. And we will have to leave him there overnight. And then pick him back up on Tuesday. We are hoping and praying 🙏 everything will go just fine.

Jul 30, 2023

Theron White

Flea infested, overcharging, slow service business that needs to be shut down. Employees are really sketchy and don't seem to know what they're talking about. They forced us to buy medication and they put a muzzle on our dog when he was scared to death. I'm pretty sure we got a false diagnosis for our dog too..

Jul 17, 2023

Sierra HAZE

Unprepared, disorganized, lack of information, and tried to push me into cancelation fees that not only they had not told me about, but I HAD SHOWED UP for the appointment ON TIME. And the vet I had seen was not very kind and tried to place the blame on us, even though it was clearly a mistake on their new receptionist. Although the receptionists were super kind, they failed to tell me pretty significant information in pricing regarding my appointment. It was also clear that they were not used to people bringing in their animals at one time. I spoke to their employees 4 different times on the phone and had asked how much it was going to cost for 3 cats (who were not mine) and 3 dogs to get just their rabies. Amongst these conversation, we discussed pricing, and asking me that if I were to cancel to inform them 24 hrs in advance. I did not cancel, I showed up with my animals and not only was it completely disorganized, but the difference in pricing was hundreds of dollars then what I was told on the phone. Then instead of the vet apologizing for their mistake, he tried to shift the blame to me and also told me that "he is not a shelter". I decided only to get one dog at a time, and he tried to charge me the same exact price for canceling the appointment that it would've taken just to get the vaccines done because "he was losing out on money". My husband and I work opposite shifts, and had to find a baby sitter for our 6 month old to get this appointment done. It was NOT easy for us and I was clear on the phone what I needed to know so that we could just get it all done, and be over it for the year. To show up prepared in an office that was clearly unprepared just to be talked to the way the vet spoke to us, and then find out that it would be almost 1,000 was incredibly stressful and not at all what we had discussed on the phone. Needless to say, I won't be going back. I've heard Dr. Tonn is great, which is why we went there however we got Dr. Friesan and he did not handle the situation the way it should've been. I understand people make mistakes, and that was a pretty big one but if it was handled differently by the vet, it would've been a much more understanding visit. I might've even came back to this clinic, Even if we didn't get the services done. But he was so completely rude about it.

Mar 28, 2023

Angela Ridgway

Oh wow if I could give them a zero I most absolutely would. I have never experienced a more unprofessional place to take an animal order business with. I had fostered from a rescue and Newton was the closest vet long story short I adopted my foster and another dog and was wanting to continue taking my foster I had recently adopted because they did know him and what not,well when I had my pup spayed there she had been in heat when spayed,bring her home doing great but a week later she started bleeding. So I called and wanted a recheck to make sure that she was OK and because their prices and office visits are so different than were I had worked I wanted to know if a recheck was included in the spay or if it was something I need to prepare to pay when I took her. The person whom I spoke with said it would be the amount of an office visit which is over 50$,simply i asked i am to pay that even if its do to some problem that was created do to surgery? Later on after her recheck I received a letter from Newton animal hospital stating I was no longer their client with absolutely no explanation as to situation so I called and I was told by one of the ladies there that it was passed on that it was said that I asked or made a statement of Dr.Tonn F!@#ing up my Dog! This was absolutely 💯 false and I cant even say misunderstanding or communication issue this was a boldface lie. I cant understand why not of stated this whole I was there after the supposed statement, or a phone call and ask.....but then to call the rescue and state this to them which is absolutely false. These dogs are mine and had been adopted, so why is it that they can be called but unable to call the client. Regardless it was unprofessional, it was immature and I feel illegal to call and volunteerly give information from a business about client to another organization without a release signed by me,or client. And prices are ridiculous for no lore than they do. I was a vet tech and perhaps that has a reason for having much higher expectations on professionalism and handling of a client and for the price thats charged to just walk I. The door of the building and wait to see the vet is crazy. But Hesston is amazing so all things happen for reasons of which this was a blessing.

Apr 4, 2023