Urban Veterinary Associates

Katie Scott

I started bringing my dogs here about seven months ago and I'm very happy with this clinic! They use fear-free handling methods and the exam rooms have pheromone diffusers and soft, relaxing music playing. My dogs were noticeably calmer here compared to other hospitals they've been to previously. I'm also very pleased with the medical care my dogs have received. At every visit the doctor and/or tech discusses the treatment plan and cost estimate, and I feel the pricing is very fair. I've also ordered some of my pets' medications through the clinic's online pharmacy which is super convenient. One of my senior dogs needed help crossing the rainbow bridge, and the care that Dr. Torok, Dr. Mullen, and their entire staff provided was excellent. Every step of the way, from the palliative care visits to the final goodbye, my dog and I were treated gently and compassionately.

May 31, 2023

Riham Elzaeim

If it is possible to give this center Zero-Star review, I would have done it.! Dr. Torok recommended to spay our female bunny, Lilly, before turning 1 year , and confirmed to us that the risk factor for bunnies to die ONLY after the operation and ONLY for old, sick bunnies. What happened that, Lilly died even before the procedure, during the anesthesia !!! Which is according to any research is very, very, very rare to happen. Not only that, the risk factor for bunnies to die after the surgery is only for non-healthy/sick bunnies. Lilly went through full blood test with the clinic and they confirmed everything should be fine and we should get her back in two hours, obviously they killed her in 10 minutes! I do not recommend Dr Torok for any surgery for bunnies even though she is claiming to have a good experience with them she doesn’t look like she does! Although this clinic look neat, yet, really expensive, you would think that you are choosing the right place for your beloved pet but they are not the best ! I should have asked somewhere else or find another clinic that have better experience before putting my trust in this clinic and its team! So shameful and sad!

Nov 28, 2022

G P

I wanted to take the time to share my experience. this place is wonderful I wouldn't take my pets Anywhere else I recently had to help dog cross over the rainbow and Doctor Torok and Chris and the rest of the staff we're just so wonderful and comforting us and helping us on this difficult journey. I could tell they really care the room was set up beautifully and I know they took very good care of her and I couldn't thank them more than enough .me and my family really appreciate them and everything they have done for my beautiful Layla ,we love you guys!!!❤️ For all that you did during this difficult time for me and my.

Apr 10, 2023

Drake

Betrayed and Disappointed - Urban Vet Associates Has Lost Its Compassion I've just had what is probably the worst experience at Urban Vet Associates, a local clinic I used to trust with the care of my beloved dogs. Unfortunately, something has changed, and they seem to have lost their focus on the animals and their owners, choosing instead to prioritize profit over genuine care. I started by scheduling an online appointment, and was asked to prepay $148 for my two dogs' exams. While I thought this was steep, I went along with it, expecting that the fee would cover everything. However, after the exams, the nurse handed me two separate bills for each pet, each filled with obscure and exorbitant charges that were not mentioned anywhere online. The most outrageous of these charges was a $50 fee for nail clipping, something that could easily be included in a full grooming service. When I explained how obsurd that was, the nurse said "no problem, I'll just take it off for you" when my big girl really needed a nail clipping. It's so hard for me to clip them and for me to get these two in and out of the car so they only get a grooming every once in a while. Honesty, had they offered to clip their nails included in the exam fee, I probably would have left there happier but whatever. Just shows they only care about the money and not about the pets. The clinic also tried to pressure me into additional tests such as heartworm panels and blood work that totaled to $260 EACH for the blood work and $75 EACH for the heartworm test. There was no mention of these tests or their costs during the online booking process, and they were not included in the initial exam fee, which was already substantial. The staff seemed more interested in making a sale than in providing genuine care for my pets. The nurse insisted on these tests without giving me a chance to think it through or consider alternative options. The absence of prices on their website made it impossible for me to know what to expect, and the sticker shock was unbearable. In the end, I left the clinic without getting the necessary care for my dogs, knowing that I could find more affordable options elsewhere. The lack of transparency and the unreasonable costs left me feeling betrayed and unhappy with my experience at Urban Vet Associates. While the staff may be friendly, their approach to pricing and the pressure they put on their customers is completely unacceptable. I would strongly discourage anyone from using Urban Vet Associates for their pet care needs, as there are undoubtedly better options available. It is a sad day when a once-trusted clinic loses sight of the animals and the people who love them in favor of padding their bottom line.

Apr 12, 2023

Tatiana Smilga

She is quite her self playing with Mimi and Thor. Lump is significantly smaller

Sep 21, 2023