Best Friends Vet Care

4.7 (67)
1449 E Eldorado St, Decatur, IL 62521, USA

Hours:

How to Save Money at Best Friends Vet Care

Schedule Regular Vet Visits

One of the best ways to save on vet bills is to prevent expensive health issues before they develop. By scheduling regular wellness checkups, your vet can detect health issues early, helping you to avoid costly treatments and surgeries down the road.

Price Shop for Pet Prescriptions

Oftentimes our fur babies are prescribed human drugs off-label. Your vet is apt to charge more for these medications than you would pay at your local pharmacy. In fact, big-box or chain pharmacies can offer steep discounts. So it’s best to price shop.

Pet Insurance

Most pet insurance providers will pay between 80% and 90% of the vet bill. You can even get coverage for routine care and things like vaccinations and dental cleanings. If you do the math, you’ll most likely find that pet insurance makes financial sense in the long run as well as gives you peace of mind.

How Do You Choose the Right Pet Insurance Provider?

Pet Insurance Review makes it incredibly easy for pet parents to select an insurance provider they feel good about. You can use our handy comparison tool to get the gist of what a company offers. We’ve also collected over 150,000 reviews of insurance companies from real pet parents like you to rank the top providers in the market. Here is the current ranking of each:

Top Pet Insurance Providers of 2025
Rating Provider Total Review
4.4 AKC 894
4.5 ASPCA 12,057
4.9 Embrace 20,305
4.9 Fetch 27,409
4.1 Figo 2,786
4.5 Hartville 177
4.9 Healthy Paws 10,736
4.8 Lemonade 815
4.6 ManyPets 2,428
4.6 MetLife 5,637
4.8 Nationwide 21,417
3.9 Pet Assure 15
4.4 PetPartners 117
4.3 Pets Best 14,113
4.7 Pumpkin 2,549
4.6 Spot 9,855
4.8 Trupanion 62,914
4.8 Prudent Pet 2,445

Or, you can simply get a fast quote from multiple providers and go from there.

Thinking of insuring your pet?

Get Quotes & Compare

Getting to Know Your New Vet: Essential Questions to Ask

Choosing a new veterinarian is an important decision for any pet owner. You want to find someone who is competent, compassionate, and a good fit for you and your fur baby. To help you get the most out of your first appointment, here's a list of essential questions to ask your new vet:

Tell me about your experience with [pet type].

Different vets have different areas of specialization. Some are experts with cats, some dogs, some pocket pets, and some horses. Knowing that your vet has vast experience treating your specific type of pet can bring you peace of mind.

How do you handle emergencies?

You must know what to do in case of a pet medical emergency. Inquire what after-hours policy the clinic has, whether they have on-site emergency care available, and if they have a relationship with any nearby emergency animal hospitals.

How do you communicate with pet owners?

Good communication is key to building a trusting relationship with your vet. Ask how they prefer to communicate (phone calls, emails, online portal) and how often you can expect to hear from them.

Are there any breed-specific health concerns I should be aware of?

Some breeds are predisposed to certain health conditions. Knowing what to watch out for can help you catch problems early and get your pet the treatment they need.

Do you have any questions for me about my pet?

This is a great question to ask because the answer will show that the vet is interested in getting to know your pet as an individual and is willing to listen to your concerns.

Bonus question: Can I take a tour of your facility?

Getting a feel for the clinic's environment can help you and your pet feel more comfortable during your visits. Remember, you’re not just looking for a veterinarian, you’re looking for a partnership. Do not be afraid to ask these questions and any others you can think of. Any vet worth their salt will be happy to answer them. Because the more informed you are, the better equipped you'll be to make decisions about your pet's care! And that should be every vet’s top priority.

Reviews from Google

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Giovanna New

Staff is sweet, caring and over all great, the doctor is very knowledgeable and not pushy when it comes to pet treatment. They listen to my worries and I can just call and get an appointment or just pick up a prescription fast and easy. Puppy Approved.

posted: 12/29/2021

Katherine Davis

Love this place! Great staff, very caring & listen to concerns. They've taken great care our dog & cat. We can always get an appointment, & they are very affordable. Couldn't imagine taking our fur babies anywhere else

posted: 10/12/2018

Cheryl

Just wanted to share this..my 88 year old Mother in law called them Saturday because her 15 year old little dog was having labored breathing and hadn't been doing very well, and the receptionist told her they were busy that day ...she was very cold, made no other suggestions, didn't even bother going to ask the Dr. if they could fit her in some how..just told her they were busy..So I made a call to that receptionist , I told her how old my Mother in law was and how old the dog was and possibly needed to be put down and I couldn't believe how she acted and talked to my elderly Mother in law. This dog has been going to this Vet since she was a puppy. I couldn't believe how uncaring and cold hearted she was. She said that is how it goes in the medical field. I told her no it isn't. I have worked in the medical field for years and few different Vets I go to myself, with all the different kinds of animals I have, and never have I been treated with such coldness as this receptionist treated me and my Mother in law. Someone like her doesn't need to be working in a place like that. I just couldn't believe how cold she was no sympathy, uncaring. I wouldn't take my Rooster to this place with someone like her working there. Much nicer and much better places to go then this place. That Vet is the only place that dog has ever been, and her last day should end at that Vets. Shame on you receptionist. If you have an emergency with your fur baby, forget this place. This is not the place for you. Follow up- Office manager called and she was more worried about me cursing her receptionist at the end of our conversation then the old dying dog ..She didn't give a rat's behind about my Mother in Law or her old dog..If you have an emergency with your pet, forget this place..this is not the place for you. Beware! You been warned. Manager didn't even ask about the old dog, so what does that tell you. Sure tells me a lot. Best Friends my foot. Wrong name for this business!!!!

posted: 01/13/2020

Alyssa Mize

If all you ever need is scheduled appointments, they are good. If you have emergencies or your fur baby has something questionable going on and needs seen day-of, forget it. When my dog had a foreign body in his rectum, and when he was limping I was told "we don't have any appointments today". I moved my records elsewhere. Our furbabies are far too important to be put on the back burner .

posted: 11/30/2018

Sarah Leigh

They are so nice and accommodating! I also love how they treat my baby, Rickey! And their Business Sign always has the funniest and most clever sayings!

posted: 07/16/2021