VCA Lake Shore Animal Hospital

VCA went above and beyond and did the seemingly impossible. With two days to go before an international flight our cats were missing EU health certificates which are required for EU layovers even if the final destination is not in the EU. Dr Ali and Veronica rushed to submit the forms to the USDA and got them approved on time and the forms returned stamped. Sam was also a huge help in getting us the support on time. VCA saved us thousands of dollars and we could not be more grateful. Trust this place to help you!

posted: 11/05/2025

Extremely disappointing experience overall. One of the vets we saw genuinely seemed afraid of dogs and conducted the “check-up” in a rushed, uneasy manner, which is not something you want when trusting someone with your pet’s care. On top of that, both the techs and vets consistently push additional procedures and treatments at every visit, quickly turning routine appointments into bills in the hundreds of dollars. What makes this worse is that once you’ve paid, they offer zero support with insurance claims. They won’t help submit anything, won’t restate or document what they recommended, and won’t even clarify details needed to justify the procedures to insurance. This feels far more like a profit-maximizing operation than a clinic focused on animal care or supporting pet owners. Once your card is charged, you’re on your own. I strongly recommend going to a local vet who actually cares about your pet and is willing to advocate for you as an owner. This place is a joke.

posted: 12/16/2025

Every time my sensitive French bulldog has an issue and I call around and get an appointment for my pet, I find the care and cost not as exceptional to VCA Lakeshore. So from now on the answer is clear. They will be my primary vet and here’s why. I can always get an appointment in a reasonable time frame. Their staff has always been accommodating. Price point has never been insanely outrageous. But most importantly the care we receive has always resolved my pets issue. I can’t say enough about my veterinarian. Thank you!

posted: 10/09/2025

I had a very positive PAWs wellness checkup here. The appointment lasted about 45 minutes, with some waiting time in our room with our cat. Everyone was very friendly, they got us situated in our room very quickly, and took care of our Milly, giving us some home care advice/tools to help clean her ears. I can see a lot of people have had negative experiences with their wellness checkup up, but to me it was a really great *free* experience !! I’d also recommend going at off peak times like 5:30.

posted: 08/27/2025

This place is terrible and they discriminate against pets being brought in from rescue shelters. I was promised an appointment that was later rescheduled due to the Dr. not wanting to see my pet and having “paid” patient appointments rather than the “shelter pets who have free courtesy exams” this place is horrible. How could you discriminate against a pet that’s being rescued and saved. Everyone at the facility should be ashamed of themselves and I will be pushing this further. Everyone including the receptionist needs to be investigated, the Dr. is WRONG for discriminating against a pet that’s been saved due to having “paid” visits. As a veterinarian, how could you? I wish I could provide this place with zero stars. I will be escalating this further.

posted: 08/26/2025