Family Pet Urgent Care
4.1 (33) 100 Tibbetts Ln, Ponderay, ID 83852, USAHours:
Monday: 12:00 – 10:00 PM
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: 12:00 – 10:00 PM
Saturday: 12:00 – 10:00 PM
Sunday: 12:00 – 10:00 PM
How to Save Money at Family Pet Urgent Care
Schedule Regular Vet Visits
One of the best ways to save on vet bills is to prevent expensive health issues before they develop. By scheduling regular wellness checkups, your vet can detect health issues early, helping you to avoid costly treatments and surgeries down the road.
Price Shop for Pet Prescriptions
Oftentimes our fur babies are prescribed human drugs off-label. Your vet is apt to charge more for these medications than you would pay at your local pharmacy. In fact, big-box or chain pharmacies can offer steep discounts. So it’s best to price shop.
Pet Insurance
Most pet insurance providers will pay between 80% and 90% of the vet bill. You can even get coverage for routine care and things like vaccinations and dental cleanings. If you do the math, you’ll most likely find that pet insurance makes financial sense in the long run as well as gives you peace of mind.
How Do You Choose the Right Pet Insurance Provider?
Pet Insurance Review makes it incredibly easy for pet parents to select an insurance provider they feel good about. You can use our handy comparison tool to get the gist of what a company offers. We’ve also collected over 150,000 reviews of insurance companies from real pet parents like you to rank the top providers in the market. Here is the current ranking of each:
| Rating | Provider | Total Review |
|---|---|---|
| 4.4 | AKC | 894 |
| 4.5 | ASPCA | 12,057 |
| 4.9 | Embrace | 20,305 |
| 4.9 | Fetch | 27,409 |
| 4.1 | Figo | 2,786 |
| 4.5 | Hartville | 177 |
| 4.9 | Healthy Paws | 10,736 |
| 4.8 | Lemonade | 815 |
| 4.6 | ManyPets | 2,428 |
| 4.6 | MetLife | 5,637 |
| 4.8 | Nationwide | 21,417 |
| 3.9 | Pet Assure | 15 |
| 4.4 | PetPartners | 117 |
| 4.3 | Pets Best | 14,113 |
| 4.7 | Pumpkin | 2,549 |
| 4.6 | Spot | 9,855 |
| 4.8 | Trupanion | 62,914 |
| 4.8 | Prudent Pet | 2,445 |
Or, you can simply get a fast quote from multiple providers and go from there.
Thinking of insuring your pet?
Get Quotes & CompareGetting to Know Your New Vet: Essential Questions to Ask
Choosing a new veterinarian is an important decision for any pet owner. You want to find someone who is competent, compassionate, and a good fit for you and your fur baby. To help you get the most out of your first appointment, here's a list of essential questions to ask your new vet:
Tell me about your experience with [pet type].
Different vets have different areas of specialization. Some are experts with cats, some dogs, some pocket pets, and some horses. Knowing that your vet has vast experience treating your specific type of pet can bring you peace of mind.
How do you handle emergencies?
You must know what to do in case of a pet medical emergency. Inquire what after-hours policy the clinic has, whether they have on-site emergency care available, and if they have a relationship with any nearby emergency animal hospitals.
How do you communicate with pet owners?
Good communication is key to building a trusting relationship with your vet. Ask how they prefer to communicate (phone calls, emails, online portal) and how often you can expect to hear from them.
Are there any breed-specific health concerns I should be aware of?
Some breeds are predisposed to certain health conditions. Knowing what to watch out for can help you catch problems early and get your pet the treatment they need.
Do you have any questions for me about my pet?
This is a great question to ask because the answer will show that the vet is interested in getting to know your pet as an individual and is willing to listen to your concerns.
Bonus question: Can I take a tour of your facility?
Getting a feel for the clinic's environment can help you and your pet feel more comfortable during your visits. Remember, you’re not just looking for a veterinarian, you’re looking for a partnership. Do not be afraid to ask these questions and any others you can think of. Any vet worth their salt will be happy to answer them. Because the more informed you are, the better equipped you'll be to make decisions about your pet's care! And that should be every vet’s top priority.
Reviews from Google
Our dogs tail was infected from happy tail and Dr. explained everything to us, answered all questioned I had, gave a high and regular quote so I would know what the amount could be to have his tail amputated. The bill came out less with discount. The team of them were all very nice and caring! Would take my animal back there for sure. THANK YOU ♥️
posted: 07/28/2025
Great team, very compassionate & caring..Unfortunately I had to have my Miss Millie euthanized. Totally unexpected outcome, but Dr. explained her dire situation so I could make an informed decision. So very hard to do but Miss Millie isn’t suffering anymore. I give high praises to the whole team.
posted: 08/03/2025
A few weeks ago, we had to take our senior dog to emergency after he collapsed in the yard. Prior to this event he had been diagnosed with an advanced cardiac issue and possibly another underlying health issue because his labs were all grossly abnormal. Our vet was closed so we were directed to this clinic to assess if it was a cardiac issue or not. They were quick to take our dog back and the staff at the front door were very kind . When the doctor met me in the room she started telling me that with cardiac issues It’s best to take them to Coeur d’Alene to see a Specialist. I told the doctor that wasn’t an option and the treatment our dog was receiving currently would be our final treatments. If it wasn’t going to work, we would have to make some hard decisions. Dr. Ward immediately started telling me I was tying her hands and that I should not let money rule decisions like this. She asked “if your husband were having a cardiac issue wouldn’t you take him to the doctor”. I never once mentioned money to Dr. Ward. I was so shocked she just said that and knew immediately she wasn’t treating my dog any further. I told her again I just wanted to know if If he was suffering or having an immediate life-threatening event. She told me she couldn’t answer that because she hadn’t even seen my dog yet. She said “Maybe he had a heart attack and maybe he just fell down and hurt his leg”. I was very confused why she was already referring to me a hospital out of town when she hadn’t even assessed my dog. Not impressed with Dr. Ward at all.
posted: 07/22/2025
This afternoon my husband and I took our new adopted 1 1/2 year old pup on a hike at round lake and unfortunately someone left all of their fishing hooks and lures on the trail and my dog got hooked on one. We brought him into Urgent Care right away and they were PHENOMENAL. I am new to owning a shelter pup and was worried about how he’d do and also myself ha! They were so calm. Everyone was super efficient and explained everything to me. They were gentle and loving with Apollo. I couldn’t have asked for a better first time emergency experience. Thank you all!!!
posted: 04/12/2025
Yesterday, I faced an emergency with my dog. My regular veterinarian was closed, and I was referred to Family Pet Urgent Care. I called and explained the situation, trying to assess the severity of her condition. Based on her symptoms, it was likely that she would need to be euthanized, and I made a simple, compassionate request: to have her put down in my vehicle so she wouldn’t have to suffer the pain of being moved. The person I spoke with on the phone gave numerous excuses—citing safety concerns, the need to weigh her, and insisting it wasn’t an option. I couldn’t understand what safety risks existed in the parking lot versus inside the clinic, or why such a basic act of compassion was being denied. I asked to speak with the doctor directly to explain the situation and explore alternatives. I was told the doctor was busy, which I understand—but I never received a callback. Not that day, and not since. As her condition worsened, it became painfully clear that she couldn’t wait. The only other open clinic was North Idaho Animal Hospital in Coeur d’Alene, so I brought her there. They were incredible—compassionate, accommodating, and gentle. The staff welcomed her, gave her a treat from their own lunch because they knew it would be her last, and honored my request to let her pass in a place she felt safe. By then, she had lost so much blood from internal bleeding that surgery was no longer an option. She had to be put down. I’m not saying Family Pet Urgent Care caused her death—but they certainly did nothing to ease her suffering. Their lack of urgency, follow-up, and compassion made an already painful experience worse. When a business has “urgent care” in its name, urgency and empathy should be the standard. Whether it’s the receptionist, the vet, or the janitor—someone should call back. They didn’t. North Idaho Animal Hospital showed true compassion and grace. Family Pet Urgent Care did not.
posted: 06/30/2025