VEG ER for Pets

Jo Craven

Y’all were the biggest lifesaver… literally! Thanks to the amazing care at VEG our Alaskan malamute is alive! From the moment we stepped in to taking her home I have never felt so supported, welcomed, and cared for by a veterinary team. Our 4 year old malamute is normally very intense at vet appointments- the open floor plan, kind approachability of the staff and flexibility for her we could tell made her feel more at ease. The doctors came and sat on the floor with us while we had all her testing done and helped to talk us through a plan for her next steps. We ended up getting her admitted for overnight care & X-rays. Getting a call at 2:30 in the morning that she would need emergency abdominal surgery or it would be fatal was one of the scariest moments, we rushed right on over and got to be with her while they prepped her for surgery. VEG is unique in such a fantastic way, the open floor plan, ability to stay with your pet, phenomenal communication & truly the best vet care I’ve received- should any other future emergencies arise we will not be going anywhere else. I really appreciated the comprehensive medication take home sheet, as well as the extremely detailed itemized bill( - Also I highly recommend looking into pet insurance)

Jun 2, 2026

Jen Kappelmann

Dear Dr. McMurray, Dr. Hetrick, Dr. Salzbrenner, Gretta, Ashley, and Lance’s entire care team:: Thank you for saving Lance’s life. Your knowledge, professionalism, kindness, and extraordinary care exceeded my expectations. Dr. McMurray, thank you for calling during your time off with the radiologist's results. Your proactive communication and seamless handoff to Dr. Hetrick ensured Lance was in great hands right when we arrived for his re-check and chest X-Rays. Dr. Hetrick was thorough and compassionate in her exam. We were so grateful to be admitted and to spend the night with Lance in a private room. Dr. Hetrick monitored him continuously over-night and when I woke up, Dr Salzbrenner and her nurse, Gretta, had been briefed and he was under their care. Dr. Salzbrenner’s diagnostic expertise and initiative in consulting with the specialists at ISU Small Animal Hospital secured his vital referral. Ashley safely drove Lance to ISU while Gretta expertly administered oxygen the entire trip. They waited for me in the parking lot and upon arrival gave me an update and ensure I knew where to go. Lance was already back in triage and receiving care before I arrived. Lance spent the next several days in the ICU, and without your expert diagnosis, dedicated care, and critical medical transport, I do not believe he would have survived. I cannot thank you all enough for ensuring he received the absolute best treatment. We are forever grateful, Jen

Jun 14, 2026

Lacey Overmyer

I can not thank everyone here enough. They were all extremely kind, helpful, supportive and went out of their way for my kids, myself and our GC Conure that passed away. I am so very grateful for everything they did I truly can not express it enough. They were genuine and respectful about the cremation process. Seriously- THANK YOU ALL! You made a terrible experience a lot less terrible to navigate through. Thank you for allowing us space and time in the room to grieve and decide. I don’t think I would have handled his death so well had I not driven to you all. My husband and I will be sending a donation in the next week. 🖤🖤🖤

May 29, 2026

madisyn barr

My boyfriend and I brought our puppy in as he had swallowed one of my earrings. We had a bad experience with a previous dog and Blue Pearl so we were on edge as expected. This ER was the best experience. They were very understanding and very kind and let you be with your baby. They also provide quotes before doing anything and charge less than most places. If I could give 10 stars I would! Thank you to all the people who helped us out.🩷

Jun 13, 2026

Alex Atal

I unfortunately had to stop on tonight when my bunny, Stanley Tucci, was experiencing what I suspected to be the onset of some GI stasis, which can be deadly in bunnies. We called in beforehand to see if they could get him in and they were super helpful and had us fill everything out ahead of time so there was no paperwork once we got in. When we arrived, we were immediately shown to a spotless room and were able to talk with Dr. Hetrick almost immediately. Dr. Hetrick confirmed my suspicions and was able to start a plan to get him back to his normal self rather quickly. Our nurse tonight was Brooke and she was incredible. Upon discharge she even made sure I knew how long she would be there if I needed anything else and reassured me tbat even after she left for the night, another staff member with extensive exotic pet care experience would be available should anything else come up. Both Brooke and Dr. Hetrick were able to quickly diagnose Stanley, communicate a plan to me, and help soothe my frazzled nerves all while dealing with a number of other clients at the same time. It was very impressive. Another thing I appreciated was that at no point was Stanley Tucci ever out of my sight. They made sure I could be there with him through every test, procedure, and even let me look in while he was getting his X-Rays done. No one ever wants to go to the ER vet, or any ER in general, but I am incredibly grateful this one exists, especially with an exotic in my care. Thank you VEG ER!!

May 24, 2026