Animal Emergency Center Of The Quad Cities

I came in on Sunday, may 11th because my dog was vomiting and refused to eat over the course of 3 days. Julie, the vet, was extremely easy going and informative. Very professional. Unfortunately, I can’t say the same about the woman at the front desk. Can’t recall her name, and I don’t know if it’s because of how annoyed I gradually became as I spoke with her, or because it naturally didnt feel important because she wasn’t the one examining my dog. She seems to be extremely unaware of her loud and aggressive condescending behavior towards the owners. Her quiz-like responses suggest she’s annoyed when talking to owners and comes off as a huge red flag. I might’ve given this review a higher score had the possible outcome of my dogs health been more accurate in regards to taking him home despite not getting all the scans and tests recommended. The plan was leaning towards an aggressive treatment, including x-rays, ultrasounds, urine-analysis’, and potentially hospitalized medical care and or surgery. I left that night after only doing the required exam, voluntary blood work, anti-nausea medicine, and subcutaneous fluids. Today, he is exploding with personality, energy, and an appetite like you would never believe... Turns out our little buddy was just severely dehydrated and needed a little boost to get him back on track. I feel disappointed. I expected a lot more from an emergency clinic whose business model surrounds the worst of the worst.

posted: 05/12/2025

I cannot say enough good things about the emergency animal hospital that has taken care of our beloved dog Storm over the years. From minor issues to more serious emergencies, they have always been there for us and our furry family member. The staff is kind, compassionate, and always quick to respond in times of need. When our dog passed away, they were incredibly supportive and helped us navigate through the difficult process with grace and understanding. They truly went above and beyond to make sure we were okay during that heartbreaking time. We miss her so much. Now, we have a new puppy and they have been just as amazing with her. The care and attention they provide is top-notch, and we feel confident knowing that she is in good hands with this exceptional team. I highly recommend this emergency animal hospital to anyone in need of quality care for their beloved pets. They have truly been a blessing to our family and we are so grateful for all they have done for us over the years. Thank you for everything.

posted: 01/01/2025

I called them last night. 3/27/2025 to see my cat with FIP. I informed the lady that answered the phone that my cats belly was very full of fluid to the point of rupture and needed it drained. It was an emergency! She put me on hold to talk to the doctor. When she returned on the phone she told me that the doctor didn't do that. I was shocked! They refused to see and help my cat that was suffering. Got up early this morning to find that she had passed. Shame on you for turning away an animal in need of emergency care. Unfortunately, they are the only ER place around for our animals. I would NEVER recommend your place to anyone!

posted: 03/28/2025

I am absolutely furious while I'm writing this and I can't believe I ever said anything good about this place. After spending I don't know how much money on many of my pets they say I owe 88 dollars from 2011 and it's now 2025. She couldn't even tell me what pet it was from. I have had at least 6 or 7 dogs or cats in there since then and not one person said you owe money from 14 years ago. Oh no they took my money. So now I have a cat that can't walk and needs help and all weekend I have been calling and I keep getting it's a 5 hour wait. Today it's an hour wait and instead of having me bring the cat in this sneaky woman finds this outstanding balance somewhere and of course I won't go in. So good job lady with turning away business. I guess they can afford to because without a doubt they care only about your money and they are after it. They will never be one of these vet shows that show how they care so much about the animals and saving lives. Also let's say I owed money from 14 years ago and it got sent to collections, don't the collectors buy the debt. Long story short my cat might have to wait an extra day but I am here to comfort him and if anything does happen it's on me because of them. And can anyone believe this place would let you leave without paying the whole balance. And I hope no one has to deal with this cold receptionist that sounds like she is working collections and not a vet hospital. Never again!

posted: 07/06/2025

This ER office has been a god send for me! A few years ago, my little black male cat had a urinary blockage that was very bad and he was in pain and needed emergency care urgently!! I was so grateful for the staff and doctors, literally anyone who helped my little guy with his recovery! He is now thriving since then! We’ve had to take our other cat to this same ER for some major constipation and they treat us and our pets with so much care! I am forever grateful for them!

posted: 04/22/2025