Royal Pets Market, Resort, Veterinary Center

Horrible experience with the grooming services. Jagged, uneven, choppy cuts. Asked for a schnauzer cut and received a poorly executed shave. Do not let the groomer Philip touch your dog’s hair. He rushed the grooming and didn’t bother following through with our clearly stated requests—a simple schnauzer cut for both of our miniature schnauzers. If Philip has experience, it definitely does not show. The absolute worst groomer I’ve ever had the displeasure of utilizing. I would highly suggest Royal Pets address this issue to ensure Philip and/or other staff do not repeat his inexcusable mistakes. His work is sloppy and he obviously does not take pride in his work. Royal Pets should never have allowed this to happen. I was told the manager Shirley would call to discuss the issue, but never received a call. We will not be returning.

posted: 12/12/2022

Great vet would give them a 4/5 looks clean doesn’t smell and the dogs grooming area I peaked lol they lady was being patient and kind to the dog. Awesome people

posted: 08/20/2023

Would highly suggest another groomer. Have had to wait five hours to pick up our Dog. Too busy and chaotic not the place you want you’re Dog in that kind of environment. Better options elsewhere would highly suggest anywhere else but Royal Pets.

posted: 07/23/2023

We have taken our dog here many times for day care. We have also used them once for long term boarding and 4-5 times for grooming. She is almost 1 year old and is not spayed yet, though she has not had her first heat. Today, after we dropped her off and on our way out of town, the staff informed us by phone that she would have to be crated all day. We were told their policy is that no dogs over 6 months can be allowed in the day care area unless fixed, even though she has been there multiple times since her 6 month mark. We were never told about this policy and were given no options or recourse today. I spoke to a manager and passionately requested a one time exception. She chose to enforce the policy over being humane to my dog, even though no unfixed males were present today. We were not charged for the visit, but it is very upsetting that they crated her up all day against our wishes (the very thing we wanted to avoid by taking her to daycare). We will choose a different provider for day care, bording and grooming moving forward.

posted: 04/23/2023

They have more elusive brands of food, specifically cat treats. They have way more new freeze dried and raw foods that the competitors still don't have stocked. They're always helpful & friendly, and have cool accessories and toys for cats that other pet stores don't have. Prices are ok, but their selection is incomparable. Love this store.

posted: 10/20/2018