Vetco Total Care

Pet owners beware! Unless you are looking for cheap vaccinations go to a REAL vet. My 14 year old pug was diagnosed with heart failure. After $400 in X-rays and consult fees and $200 in meds I was sent home with hope he'd live a few more months. He died in my arms 12 hours later. I requested a refund for the $115 consult I was waiting to receive but was told they already reviewed his X-rays and they wouldn't refund. I never got the consult,I was told it could take up to 2 days but he only lived 12 hours so I'm confused at what I still paid for.....just heartbreak, false hope and a dead dog,and they literally sold me every expensive medication they could and gave me false hope so I would buy. We would do anything for our pets and these folks feed off that. Worst experience of my life and I am floored at the lack of empathy or emotion that comes out of a place that's designed around CARE for your pet! Tried having his nails done ONECE and they cut 4 of his quicks, negative 5 stars and a huge SHAME ON YOU!

posted: 10/19/2023

Honestly, I don't normally write reviews but I have to for this clinic. I've had a wonderful experience bringing my male cats here for various reasons and every member of the staff has displayed professionalism and compassion throughout the whole process for each of my boys as well as my partner and I. I recently brought my youngest cat in for a specific quick diagnostic test after a night at the emergency vet and him being ill without explanation. I knew that Vetco didn't have room for a sick visit so I told them I would schedule it for a few days later, no big deal, just wanted a test done for peace of mind. They instead were SO invested and made time for my fur baby, going above and beyond to find some answers and were amazingly compassionate toward my pet and I. I've also brought another one of my boys here for general health and Asthma treatment and he is currently doing great with no asthma symptoms for several months. I am so thankful for the staff at this clinic for helping my fur babies maintain quality of life and for their devotion to their work.

posted: 06/17/2023

I’m profoundly grateful for the support and care I receive from the staff and veterinary doctors at Vetco total care in Orange City. Today, Special thanks to Dr. Edward Garcia, and Holly for taking care of my cat.

posted: 10/19/2023

I scheduled an appointment and had 3 calls and two texts to confirm...a bit overkill but ok. They wanted $173 for an exam and basic shots for my dog. $60 of this is the exam which has increased 2x this year according to their staff. They are trying to push people to the $20/month vetco plan. Well, they pushed me for sure... Right out the door.

posted: 08/14/2023

First time using PetCo veterinary services in Orange City. Scheduled same day appointment online, very easy. When we arrived we were served promptly, given pricing for the vaccinations and testing needed. Felt pricing inline or less than previous veterinary offices. I was very pleased with the vet, Dr Gonzalez. My only complaint is that we are left in waiting room while my pet is taken back to see the vet. I don’t like that. This policy was implemented during Covid restrictions and there is no need for it any longer. I want to be present with the vet when examining my little guy! I am giving 5 stars for overall performance but stop using covid rules!

posted: 07/11/2023