Banfield Pet Hospital

Stephanie Fernandez

“My dog Leia had a fantastic check-up! Her veterinarian was outstanding knowledgeable, patient, and so gentle with her. The staff was equally wonderful and made the whole experience easy and welcoming. Thank you to the entire staff and especially Dr.Perez and Emily R. Highly recommend this clinic! You all make every visit a positive experience.

Oct 8, 2025

Azul Munoz

I’ve been bringing my dog to the Banfield Pet Hospital in Plaza Alegre for over a year, and the pattern of misinformation, carelessness, and dismissive customer service has become impossible to ignore. For the past month, I’ve called this location multiple times asking for the price of a thyroid exam for my dog. Each time, the staff looked up my account, confirmed I am not an active plan member, and still told me the same price: $60 total. Two of the people who personally gave me this incorrect information were: • Alani, during one of my phone calls • Maria, the manager, who also verified my account status before quoting the same wrong price Today, after receiving the same confirmation over and over, I showed up to finally get the thyroid test done only to be told the real price is $60 for the test + $70 for an office visit. A fee that was never mentioned once during any of my calls. When I pointed out that I had been repeatedly given the wrong information, the response I received was shockingly dismissive. There was no apology, no accountability just a casual “oh, well” attitude, as if the misinformation and inconvenience they caused were not their responsibility. That interaction alone speaks volumes about how little regard they have for their clients and their pets. And unfortunately, this isn’t the first serious issue I’ve had here. In the past, a veterinarian at this same location prescribed my dog the wrong medication dosage, with the incorrect milligrams written on the prescription. Multiple staff members had to get involved before the mistake was finally corrected, and that veterinarian eventually stopped working there. Between a past medical error, ongoing misinformation, surprise fees, and now a dismissive attitude when their own mistakes are brought to their attention, I can no longer trust this hospital with my dog’s care. Every visit feels like a new problem caused by the staff instead of a solution for my pet. After today, I will not be returning to the Banfield in Plaza Alegre. Pet owners deserve accuracy, transparency, and basic professionalism — none of which have been consistent at this location.

Dec 3, 2025

Madelaine Puente

I was at the hospital for my dog ​​London's annual checkup. The doctor and her entire team greeted him with great professionalism and their care was wonderful.

Oct 23, 2025

Ana Duran

DR Meleon and nurse Hector Bances were great at taking care of my dog Max. They were very attentive and provided clear explanations of the options available for my dog's treatment and diagnosis.

Jun 9, 2025

Sasha

I gotta give them credit, they are amazing. I was going to them for a while and decided to try the Banfield on 104 on Kendall horrible mistake everything is a money grab and you can tell it’s just rush service and no real explanation. I was denied a prescription for allergy for my dog bc they only prescribed cyopoint and aqopel and they aren’t even open to other medication. I booked an appointment here for the next day and the vet talked to me for 30 mins on a new treatment plan for my dog. Amazing. Thank you

Oct 13, 2025