Banfield Pet Hospital

Dr. Hecker performed emergency surgery on my baby, who had a UTI and stones in his bladder, and he’s healing well and back to his spunky self. He is a French Bulldog, so the idea of anesthesia at his age really had me nervous, but they did everything right and made sure my boy was well taken care of. We love Dr. Hecker and was so grateful she was able to perform the surgery, as she is his vet to begin with. Tiffany was magical — she knew how scared I was and heard me crying and called me constantly throughout the operation to keep me updated. She even called me right before her shift change to let me know who would be staying with Jagger in recovery with her absence. Both Tiffany and Dr. Hecker are tremendously caring and know how much our babies mean to us and they have a way of telling us that things are going to be okay. I’m so grateful to them both! Jagger and I love you!!! 🩵🩵🩵

posted: 10/12/2025

Tiffany CVT and the entire staff are amazing! They treated my pet with such compassion and professionalism. They took the time to explain every step of the process and made sure my dog felt comfortable and safe. I truly appreciate their kindness and expertise highly recommend this clinic to anyone who wants the best care for their pets!

posted: 11/06/2025

This is a great veterinarian office. I have had 2 pets go here. They have received the highest quality of care from Drs and staff who truly care about your pets. I couldn't ask for a more personal one on one experience. Dr Hecker is the best. She is a caring individual who loves her work with animals. It makes all the difference! All the staff and techs are friendly and good with animals. I highly recommend bringing your fury family here to be well cared for.

posted: 10/09/2025

I’m heartbroken and furious with the treatment my dog Hades received at Banfield. I brought him in for pain and discomfort, and they prescribed gabapentin, carprofen, and trazodone without properly explaining the risks or monitoring him. After following their instructions exactly, Hades started showing serious side effects—he became lethargic, disoriented, lost his appetite, and completely stopped acting like himself. It’s terrifying watching your dog suffer when you went to a vet for help and instead got careless treatment. When I called back concerned, they were completely dismissive and offered no real solutions. After their medications made him worse, their only advice was to take him to a neurologist—and that would cost over $5,000. So not only did they cause this crisis, but now they expect me to pay thousands out of pocket to fix what they potentially made worse. No refund, no accountability, no compassion. I trusted Banfield to care for my dog like family, and instead I feel like I paid to have him harmed. This has been emotionally and financially devastating, and I would never recommend this place to anyone who truly loves their pet.

posted: 08/06/2025

I know many pet parents, like myself, have doubts about franchise Vets, but this location has by far some of the most efficient, empathetic, passionate, & congenial staff I've come across. They are upfront about the costs and don't cut corners. I know I can leave my babies in their care. Dr. Quiroz is especially such a kind and compassionate veterinarian! I cannot recommend them enough!

posted: 07/31/2025