Vetco Total Care Animal Hospital

Vetco has been wonderful with our new puppy. All of the staff has been great to work with, and it has been a very positive experience getting our new puppy comfortable with going to the vet. We haven’t had to wait long at any of our appointments, and the facility has been very clean. The Vital Care Premier program has been a good deal so that the exam fee is covered for whenever we need to come in for a routine visit or to address a concern.

posted: 03/18/2024

Staff (especially Dr. Higashimura) was very helpful, courteous and professional. Having served in the military for almost three decades, this experience reminded me of the excellent family atmosphere that we experienced at Vetco. Thank you for the amazing service.

posted: 04/16/2024

Vetco and Petco 100% does not care and it comes from the top. Vetco in Clermont, FL performed a half-baked exam and misdiagnosed my dog. The delay in treatment for his herniated disc that he’s in surgery for this week made his pain worse. My wife tried to reach out to PetCo corporate. The rude “wellness-coordinators” kept giving her a phone number she already called who said they don’t take complaints. They kept giving her a bad email that bounced back. Finally she contacted Vetco on social media. They had Susan the operations manager leave my wife a voicemail. My wife called the operation manager back and left a voicemail. The operations manager did not bother to call us back.

posted: 02/13/2024

Six days ago we brought my dog in because he was crying and screaming from pain. The vet said he was fine and it was likely anxiety. Today we brought him to another vet because his screaming has gotten worse. They caught that my dog has a pinched nerve. Yesterday we called this Vetco for the Trazodone the doctor mentioned to help with his anxiety. The employee said we’d have to wait until tomorrow when the doctor is in the get prescription. I called back at 5:54pm because his screaming and shaking was getting worse. The Clermont employee told me they are closing at 6pm. I pushed her and asked to pick up the medication at Sanford near where we live. She said they can do it. When she asked for our info to pull up our account, she said she already told my husband they can write a prescription tomorrow. Again, I asked for meds at Sanford, she said to hold on. While I was waiting a manager came on the phone to confirm we can get the meds in Sanford. I told the manager if the girl told us this sooner we could have gotten the medication sooner. Our dog has crippling anxiety and the girl told us to wait until tomorrow. The manager started to speak over me and said we can get the medication in Sanford. I explained again how the employee prolonged my dog’s pain. She struggled to say “I….. A…ppologize.” We called Vetco in Sanford as soon as we hung up the phone with Clermont and they said they can’t give us meds because their vet is gone for the day.

posted: 02/08/2024

Very helpful.

posted: 03/19/2024