Banfield Pet Hospital

Gregory W

Waited over a week to get the pup in due to a problem with swollen gums and eye irritation. When I arrive to my appointment, they confirmed that they would do tests but after tests and medicine it would be over $250?? My vet down the street would have gotten him in sooner.. What makes it worse, when I pick up my pup, they basically just hand him off and I’m the one having to ask a ton of questions just to find out any info. My pups gums are bad and he clearly has an infection and their advice is to contact a vet teeth cleaning place because it’s not included in my plan.. You turned my dog away when you could clearly tell something is wrong and won’t even prescribe or recommend any product to help?? I pay $100 a month for a membership for you what? There’s random fees every time I stop by Banfield. This place is a joke. You can never get ahold of any body, the vet won’t even come out and talk to you. Sending my pup away with an infection and not prescribing anything is inhumane. I truly cannot recommend staying away from Banfield. All their locations are just as terrible

Oct 8, 2025

Mae Eldahshoury

I was a Banfield customer for 3 years where my cat had normal, routine check-ups under their wellness plan. However the past three visits, the vets/nurses say they were unable to treat my cat because she was anxious and/or lunging at them. I had explained this multiple times to each new vet and even took her to a different location with the same results. I offered to stay with my cat in the room and the nurse was condescending and said it's usually the mom (me) who are anxious about their babies and that they only do drop-offs. I once again had to pay for a visit that had zero outcomes. Would not recommend.

Nov 24, 2025

Connie Sherow

Terrible vet. My dog had an appointment last week, and they canceled it the morning of, saying they didn’t have a doctor. This week, my dog had the same appointment, and they left a voicemail yesterday saying they might need to cancel again because they possibly won’t have a doctor, again. This morning, I’ve called twice trying to speak with someone to confirm whether or not my dog can be seen. I was going to leave a voicemail, but guess what, the voicemail box is full, so I can’t even do that. This place is terrible. If you want your pet to be seen in a timely manner, do yourself a favor and go elsewhere.

Aug 27, 2025

Cierra Vaughn

Dr. Michael is a very knowledgeable and compassionate vet based on the one appointment I had here so this review should not be interpreted to reflect her level of care. However, despite Dr. Michael ordering a urine analysis for my dog based on her blood test results, it has been well over a month since I provided my dog’s sample and nobody from the Banfield office will return my call with results. I’ve paid for the testing and left no less than four voicemails asking about the results. Nobody has ever contacted me back despite repeated efforts simply asking for the results of the test the vet ordered as urgent. Do not go to this vet office they are not responsive at all. The front desk employees are mostly unprofessional and unorganized in person and over the phone.

Jul 3, 2025

Marcus K. Cat

3/5: OVERALL 5/5: VET STAFF 1/5: COMMUNICATION Made an appointment online for an in-person visit with coupon. Received a call a day later confirming a drop-off appointment. I stated that I'd scheduled in-person, and the receptionist said no problem. Arrived at 12:20 for a 12:30 appointment. A receptionist (different) checked me in and asked for vaccination records, which I had forgotten to bring. He said no problem and that he would call the providing clinic. 1:00pm - still waiting (30min). Asked the receptionist, who said they were behind. Several staff said that the clinic didn't really do in-person, but it was offered as an option online. Eventually he said he needed the previous clinic to email the vaccination record before I could be seen, which was not at all made clear. Finally put in a room at 1:20 and seen at 1:30 (after 1hr). After a LOVELY 15 minute visit, the vet said my cat needed an antibiotic. The nurse said he would speak to a receptionist about the price. I waited 20 minutes, but no one returned. Left the room to ask what was going on, if I could just get a written prescription so I could leave. Everyone was apologetic for the communication failures and, after another 10 minutes, I had the medication. I left happy with the vet staff but very, very frustrated with the poor communication and the long waits. CONCLUSIONS/SUGGESTIONS: - improve the communication with clients. If something is essential, remind them on the confirmation call. Tell clients, esp. new, what to expect. - if the location is unable to provide in-person visits, work harder to remove that option from the standard online scheduling. Fix other glitches. - get the staff all on the same page and same understanding. - keep loving the little and big animals as much as you all clearly do. People appreciate open communication and would rather know, even if its negative.

Jul 10, 2025