Banfield Pet Hospital

Just got my first puppy and they have been extremely helpful and supportive with me and my pup. The plan is affordable and the staff again are super nice and sweet. Only issue is trying to get through to them on the phone but it’s busy and I understand why

posted: 07/31/2025

I had a fantastic experience at Banfield thanks to their amazing team. Cheyenne at the front desk was incredibly friendly and efficient—she made check-in a breeze and was so welcoming right from the start. Vet tech Addison and Dr. Galvez were both wonderful with my dog, Lindy. They were kind, patient, and clearly very knowledgeable. I really appreciated their thoughtful, sensible approach when discussing next steps with diagnostics and lab work. It felt like Lindy was genuinely cared for every step of the way. Thank you all for making our visit such a positive one!

posted: 05/24/2025

Please choose a different vet if you want good quality care for your pet. We have had some really bad experiences with a lot of the staff here and Dr. Alexis Alvarez Galvez is really unkind and dismissive. My husband mentioned to her that our dog has cysts in his eyes (very obvious to the naked eye) and asked if she had seen them. She responded saying that she did a full eye exam and that she didn’t see anything. She was very hesitant to take a second look. The tech walked out with a pamphlet on iris cysts.. no communication from the vet on this. My husband had also shared with her that our trainer (certified behaviorist that was recommended by the staff at Banfield by the way) had recommended that we follow up with the vet. This was to ensure there aren’t any health issues that could be contributing to his reactivity with dogs, as many of his triggers seem to be quite random and can be different day to day. Typically, you see a pattern with reactivity and it’s not so random and unpredictable. She seemed to be offended by this and judgmental of our decision to seek training for our dog. Choosing to train your dog and follow up on your trainer’s recommendations should never be judged by a professional. We just wanted to open up the conversation to see if there might be some underlying issues that could explain his reactivity. We also started him on a new anxiety med months ago that isn’t helping. We just want the best for our dog and asking questions is so crucial. Overall, we are often met with unprofessional and dismissive staff here. You can’t ask any follow up questions or you receive defensiveness and hesitance to dive deeper. Please choose a different vet if you what good quality care for your animal. I know vets and vet techs are incredibly overworked right now, but I do think there’s still an expectation of good and respectful communication and collaboration. Judgement and dismissal of concerns should never be a part of your practice. Needless to say, we will not be returning.

posted: 07/01/2025

Great vetsgreat service . In my experience with Banfield I have found that I couldn't find any vet better than I have with Banfield. They are kind and caring, and always figure out what the problems are. Thank you Banfield

posted: 12/11/2025

Stephen and Cheyenne were very attentive and kind. They made me feel welcomed and answered all the questions I had. It was a very smooth visit because of them.

posted: 10/17/2025