RiNoVet Animal Emergency Care

Arlene Landry

First time visiting RiNo Vet on recommendation from another Emergency Clinic that could not see my dog for a few hours due to necessary surgeries. Our wait was minimal and the staff was courteous, kind, and professional. Unfortunately, due to my dog's age, existing conditions, and new findings upon exam, I knew euthanasia was the kindest option for my little girl. They kept her overnight and did what they were able to ease her suffering so I could have a little time to ensure I was making the right decision. They called me in the morning to let me know how she did throughout the night and I told them I would be in later for the euthanasia. When I arrived, they showed such patience and caring as they helped me prepare and make arrangements. They allowed me one of their rooms to spend a much time as I wanted to say my good-bye. For such a sad occasion, I couldn't have had nicer people throughout the process. I greatly appreciate all of the staff there that were so good to me and my little one. I opted for private cremation and the urn and paw print I picked up a week later were beautiful. Thank you all for what you do and how you go about it....you are beautiful people! Love, Bella's mom

Nov 2, 2023

Mary Glennon

This is an awesome emergency clinic. We had to bring Lenny in to have a wound cleaned up and bandaged and Kelly was so kind and helpful. She was able get us seen by the vet quickly. Dr. Gallagher explained clearly what was going on and what needed to happen. He was very informative and took great care of our pup.

Dec 31, 2023

Sam Mcginley

I couldn’t reccomend Rino as an emergency vet enough. They have unfortunately seen my boys a handful of times this year. Rino has always had the availability to see my dogs. Been 100% professional throughout each encounter and someone I can say I trust with my dogs lives. Although they had to put down one of them early this year there is not a single vet I’d rather them. Thank you to the Rino vets, vet techs and receptionists for always insuring my kids were cared for.

Nov 28, 2023

Josh Caldwell

Mr Hank had an eye infection, 5 hrs later he's feeling so much better he is playing with his brothers and toys again! Perfect diagnosis and treatment. Not much more $ than a vet visit, if at all. Thank you so much!

Sep 7, 2023

Bridget

TLDR: We had a phenomenal experience at RiNoVet Animal Emergency Care and we are so grateful to them! Themes: Compassionate Care, Presence, Empathy, Clear Communication, Trustworthy Special callouts: Dr. Chip Gallagher, Natalie, Paty, Kali On NYE, from a dead sleep at 930pm, our 13 year old (but quite spry) pup Chewy experienced an unprecedented and severe, what we think was a grand mal seizure. Thank god we were home to respond. We rushed her to RiNoVet (one of the only places open) where she was treated with anti-seizure and anti-convulsion medication. Our experience with the staff was phenomenal. Despite our emotionality and fear about the situation, I was extremely impressed by Dr. Chip Gallagher. He spoke calmly and clearly while painting the picture of what could have happened to Chewy and what could be done. What I noticed most about him was his level of presence, patience, compassion, and empathy with us and Chewy. He chose his words carefully and deliberately and I deeply appreciated his communication style. Natalie was also fantastic. I never felt like the staff was "being patient" with us... They carry themselves in a way that made us feel like they were 100% available to us and not like our many questions were a burden at all. She recommended some clinics where we could get a new Primary Care Vet for Chew and we appreciated her input. Paty and Kali were also lovely, kind, empathetic, and provided valuable information in walking us through our discharge instructions. Again, they were generous with their time and energy, patient, and compassionate. After having almost 100% bad experiences with vet clinics, I can't tell you what a relief it was to feel comfortable leaving Chewy in RiNoVet's care. Thank you Dr. Gallagher, Natalie, Paty, and Kali!

Jan 2, 2024