Vetco Total Care Animal Hospital

The staff were exceptional from the check-in, follow-up, and check-out! The hospital staff were professional, knowledgeable, and offered great customer service. My pup and I absolutely loved Dr Jeannie Grijalva's energy and care. We both felt welcome, appreciated, and taken care of completely! She was knowledgeable and professional. My only issues were the staff shortage and very long wait time.

posted: 12/04/2024

I drove all the way from Pleasanton for the last 415 pm appointment of the day. My dog was having coughing fits. Sat in the room for almost 1.5 hours. Lady comes in and tells me they will have to re-schedule my appointment cause they overbooked appointments. I told her are you serious? Then she left and never came back. Finally almost 2 hours later vet came with different treatment options. Next lady who drew up antibiotics blamed everything on manager. She voiced that manager overbooks all appointments. Finally left around 615pm. What a crazy disorganized place?

posted: 12/19/2024

Will never return. They didnt give my dogs all the shots they needed, and didn't even bring the Lyme shot. Do not go here.

posted: 08/26/2025

Yesterday was the 2nd time that I've brought in my big boy (great pyrenees mix). They were extremely patient and so nice. They took great care of my pup with no rush. Micheala was awesome!!! I will definitely be back 😊

posted: 02/16/2023

Worst Customer Service, and they will retaliate if you reach out to Vetco Total Care for customer service assistance. I scheduled a veterinary appointment for my cat, who's been seen previously for other routine vaccination appointments. I drove out to the appointment and was unable to answer my phone. Upon arrival, I informed the receptionist my appointment time and my pets name. I was informed I could not be seen since I was a few minutes late. Listening to my voicemail from the previous day, the receptionist had called me 10 minutes prior to my scheduled appointment to inform me that my appointment was cancelled. However, I was informed it was because I was late. I spoke to the manager and gave me another explenation for why my appointment was cancelled. Which is it? Desperate to get my cat seen, I Re schedule my appointment for the next day as a tech appointment drop off, since I couldn't make it to a scheduled appointment visit due to conflicting work schedule. The following day, I got checked in, signed off paperwork, and informed the tech that my cat was a bit nervous during the drive. 15 minutes later, I get a call from the receptionist asking me to come back and pick up my cat because he was too anxious for his appointment. I explained to the receptionist I could not turn around and pick up my cat since I arrived to work, and also explained that I already informed the tech that my pet was anxious upon arrival. I also requested sedatives for my cat and for the vet staff to try later since my cat would be there for the remainder of the day. I was left on hold and never had anyone pick up the line, and ended up calling them back to speak with the manager. I expressed my concerns to the manager, and was assured that my cat would be given sedatives and given another attempt for his procedure, and additionally, I would be called throughout the day with updates. I had no calls whatsoever from the establishment, worried, I called several times before their lunch break and after, no one answered. I called customer service and was informed to call the store number. Unfortunately, none of the veterinary staff called me until way later during the day to inform me that my pet didn't get treatment at all that day, and no charge for the visit that day. During pick up, I noticed the receptionist was answering and making phone calls. I payed my appointment visit, but wasn't offered to be rescheduled. The manager came out with my pet and I asked if either staff member could go ahead and reschedule my appointment. Only to notice the receptionist rolling her eyes while the manager rescheduled it. My frustration was not that I had to reschedule my appointments. The lack of professionalism to communicate with clients, and ALL the staff members to be on the same page is what's frustrating to me. Which by the way, I did communicate my concerns to the manager, only for this individual to give me excuses of their services. I spoke to the customer service line for the establishment, to express my concerns. I gave the manager the opportunity to take my concerns seriously before i even called the customer service line. Two days before my pets third Re scheduled appointment I recieve two different calls with a message stating that no services could be provided to my pet and find another establishment for my pet to be seen. Waste of time.

posted: 06/26/2024