Happy Pets Veterinary Center

Been going here for years and I've been EXTREMELY DISAPPOINTED time and time again. I'm not going back now that I found "Little paws". Gave this place a second and third chance since it's local and liked the new facility but they just want Your $$$ they DON'T CARE about your pet. This last time, my dog was bleeding and lethargic and I tried getting her seen telling them her symptoms only to be turned away, and not turned away just today for the rest of the week. What's the point of being a loyal customer giving them all my money and in her time of need YOUR NOT EVEN THERE... EVER! I'm VERY disappointed in Dr Vega and her staff. I've had long waits before, unexpected charges, cancellations and unnecessary exams from them. Be careful. Find a place that cares

posted: 07/18/2023

Horrible experience with this veterinary clinic. Took my cat in for a small laceration on his eye and was prescribed an antibiotic ointment that made him go deaf. A quick google search can confirm that this medication can have this side effect and there are so many alternatives - but we weren’t given any information and I blindly trusted these vets. I stopped using the ointment immediately and ordered an alternative on Amazon that cleared it up quickly. Horrible care. Never take your pet there.

posted: 07/29/2023

I recently had the unfortunate experience of dealing with what I can confidently say is the worst veterinary service I have ever encountered. From start to finish, my visit to this establishment was marred by overpricing, unprofessionalism, and a shocking lack of basic courtesy. First and foremost, the prices charged by this veterinary clinic were exorbitant. I understand that quality medical care for our furry friends comes at a cost, but the fees charged here were completely unjustified. It felt as though every service and procedure came with an inflated price tag, leaving me feeling ripped off and taken advantage of. I was deeply disappointed to see such a blatant disregard for fair pricing. Moreover, the unprofessional conduct displayed by the staff was utterly unacceptable. The veterinarians and support staff lacked the basic courtesy and empathy one would expect from a medical professional. They were dismissive of my concerns and seemed more interested in rushing through appointments than providing thorough care. Their lack of attention to detail and overall disinterest in addressing my pet's needs left me questioning their competence and dedication to their profession. To make matters worse, the staff members were incredibly rude throughout my visit. Their demeanor was consistently disrespectful and condescending, making me feel unwelcome and unimportant as a client. It is disheartening to see professionals in a field that revolves around compassion and care treat pet owners in such a discourteous manner. In summary, I strongly advise against seeking veterinary care at this particular establishment. The overpricing, unprofessionalism, and rudeness I encountered during my visit were simply unacceptable. As pet owners, we deserve better for our beloved companions. I would highly recommend exploring other veterinary options in the area to ensure your pet receives the quality care they deserve, both medically and emotionally.

posted: 06/09/2023

Love Dr. Vega and everyone at Happy Pets. They were so good when we lost our first fur baby, Winston and continue to keep our Huckleberry in tip top shape.

posted: 06/08/2023

Horrible service and inter-office communication. I’ve been taking my dog here a couple years hoping it would get better but it keeps getting worse. No responses to my online appointment requests. No call backs for appointments or follow ups. Questions for the doctor… no call backs for days, I usually have to call back a couple times the following days before getting a response even when I’m clearly concerned about a symptom or need a medication refill. I feel like I have to chase them down repeatedly every time I need anything as simple as a refill, appointment, or questions answered by the vet. Before adopting my medium breed dog, they spayed her while she was in heat (but not currently bleeding), causing complications with post hormone levels and now she’s on Proin medication forever. I understand complications from spaying can effect incontinence, but had they noticed she was in heat prior to the surgery, I would have asked to put it off for a later date like most vets suggest doing this lessening the chance of complications and faster healing. On a positive, the people were nice and they are probably just overbooked all the time. There is just no time for the individual care that’s needed when it comes to our beloved family members. They just moved their office to Plum Canyon which is 15-20 min from their Valencia location. Definitely time for me to switch back to my previous vet.

posted: 06/03/2022