VCA Animal Wellness Center of Marin

From the moment I walked through the doors of the VCA Animal Hospital in San Rafael, I felt an undeniable warmth and commitment that’s not always easy to find in today’s world. The staff exuded an impressive blend of professionalism paired with genuine compassion, ensuring both my pet and I felt comfortable and understood. Dr. Siek showcased not just a profound knowledge about animal health, but a heart that truly cares for the well-being of every creature that walks into their care. Their adept diagnostic skills and detailed explanations helped me feel informed and confident about my pet’s treatment, making what could have been a nerve-wracking experience, surprisingly reassuring. Additionally, the support staff was nothing short of outstanding. From their prompt service to their unwavering patience in answering my multitude of questions, it was evident that they are not just there for a job, but for a calling. They truly complement the wonderful vet and elevate the overall service to an unparalleled level. In an age where quality healthcare – whether human or animal – is indispensable, the team at VCA Animal Hospital in San Rafael shines as a beacon of excellence. They don't just treat symptoms; they heal with their expertise, comfort with their kindness, and remind us of the powerful bond between humans and their furry (or not-so-furry) friends. If you’re in the area and in search of a place that treats your pet like family, look no further. This team doesn’t just deserve five stars, they’ve earned each one, and then some!

posted: 09/14/2023

I hate to leave a bad review, but I must to make sure others are aware of how cruel and crooked this vet is. I have a very sick geriatric cat, who has been having diarrhea issues. We were anxiously awaiting for results after a stool sample was collected. We then found out he had a parasite and needed a prescription. Then things started to go haywire…. The vet wanted to continue poking and prodding my poor cat. I simply wanted to get the prescription filled before spending an exorbitant amount on vet bills and putting more stress on my cat. The vet techs and vet started shouting and asked that we leave!?! I am still trying to wrap my head around why they made such a big deal and were denying our request for the prescription!!!! They started hanging up on me when requesting the rx and paperwork. They even stated I am no longer allowed on the property!!! The whole process here is a money making sham. There is a HUGE lack of empathy for the pets. In the end, I wasted my cat’s time and $230 for no results. PLEASE save your time and go to another vet.

posted: 01/25/2023

I am deeply disappointed with my visit to this VCA two days ago. Long story short, the staff asked us to return next week then charged us full price for that visit...when they were the ones to recommend moving it. Now we are saddling with paying for two visits for a single exam. Would encourage, and appreciate, if management could reach out to correct this. Came with Murphy.

posted: 10/13/2022

Really sweet staff and caring vets! My pets are always in good hands here.

posted: 06/30/2023

Dr. Sindell (?) was wonderful today when we had to put down our kitty, Cinnamon. Very compassionate and caring. We, and her sister Coriander, will grieve her for a long time, but knowing she is out of pain is a great relief. Thank you!

posted: 01/17/2022