Banfield Pet Hospital

Salina Mendoza

Well horror story my dog's life was taken yesterday at this hospital and though they could lend me the money to put my dog to sleep in payments they couldnt lend me the money a day and a half to get my dog better or to run test I would have even have adopted her out if they would have fixed her and I couldn't afford it but instead I was told my dog was sick Wich was obvious that's why I brought my dog in on there free exam flyer they sent me then they told me how much it was gonna cost to find out what's wrong cuhz she had a temperature and the day before she was puking and the day I took her in she was pooping blood Wich is why I took her in either way when I took her in they automatically hooked her up to IVs they said just to keep her hydrated then they got her fever to come down but wouldn't run any test or do anything for her unless I payed them up front money so they came in trying to find different ways to come up with there money asking us to borrow money or some other way if we can think bout it tried having us sign up for multiple programs to help pay for our dog to just get tested and helped when they realized they wasn't getting money out of us they told us how we already owe them for services so far and that they don't know what's wrong with my dog Cuhz they can't do test cuhz I can't pay for them so they wouldn't feel comfortable releasing my dog to us cuhz they don't know if she is in pain since I didn't pay for there $200. Test so we now had no choice but to let them lend us $200. To put her down or to pay them now some money and they will try and save her I loved my girl dog she was best friends with the cat and everyone I know loved her she didn't deserve to get murdered because I didnt have there money to save her I know if I would have taken her home I could have got her better instead I lost my sweetheart all these people worried about was getting paid not my animal but of course since I don't have money no one will even care about what they did to my dog either RIP Shorty I am sorry I lost you due to being broke I would have never took you there if I knew I wasn't gonna get you back please don't shop or give business to this place or its associates give shorty some kind of justice it's probley the only justice she will get banfield killed shorty cuhz I didn't have money to save her and they wouldn't let me take her home to try and save her PLEASE get the word out about what happened to shorty she was seen yesterday April 26 at banfield hospital in Ontario on 4th st. These killer's killed and held my my dog hostage Cuhz I didn't have money to find out what's wrong please repost this to social networks #anonymous #facebook #yelp #twitter #please #help #petsmart

Apr 27, 2017

Eric Burger

Good service, got me in right away. However forgot to tell me some important information about my pup when I picked her up - ended up waiting days for test results that were not taken.

Apr 4, 2022

Bianca Ruiz

The Staff are always very nice and they make sure to answer all your questions. They always make me feel good about the choices they recommend. They treat me and my dogs so kind!

Feb 22, 2023

Laura Lugo

Took my dog to banfield Ontario for her yearly check and then was told she needed surgical appointment and that needed to be on 11/19/21. Ok I schedule it I get confirmation email from them. I confirmed they confirmed. Woke up extra early because her drop off time is 7am and she need to be fasting so she didn’t eat. then we get there there’s a sign they are closed for the holidays. No one. Knows anything other than they closed. I didn’t get no call no voicemail and no email nothing. Now my poor baby has to wait to be seen again. Why would you schedule an appointment when you know you are not going to be open ? !!!

Nov 19, 2021

Steve Harris

I pay each month for a wellness plan for my dog. it was a good value and I received outstanding service from Dr. Miriam Harvey for years. I'm told that Dr. Harvey got some well-deserved promotions and is now mentoring other vets in the Banfield organization. Unfortunately for me, the service I've received from this location has been steadily declining ever since she left. Appointments are hard to come by. When I can get one, they expect me to drop off my dog in the morning and leave her stuck in a small cage till they manage to get around to seeing her. Instead, I suggested they let me know when the doctor would be ready and I'd bring her in immediately. (That's called an "appointment.") No, they said. We can't do that. Actually, they can. They simply won't. I understand that the treatment rooms are closed due to Covid. But if it's safe for me to drop off my dog in the morning, it would be just as safe to drop her off when the doctor is ready. This ridiculous policy is stressful for my dog who is sick and inconvenient for me, the guy paying the bill. I can only imagine that there is some benefit for the staff. But really, who works for who? The last time my dog had an attack of pancreatitis, I had to take her clear out to LaVerne where she could be treated same day. The LV office reluctantly gave in to my request to bring Molly in when the doctor was ready and she received quality care. Today, I called the Ontario location to ask the doctor a question related to Molly's medication. Even though all Banfield locations share electronic records, I was told that I'd either have to bring Molly in for a new examination or continue working through the La Verne office. So, basically, no help from Ontario. Remind me again why I'm paying for this Optimum Health Plan. Please, Banfield, start prioritizing your customers again--especially the plan members who pay you each and every month. As my dog ages, her very life depends on your availability and cooperation. For what it's worth, I was able to get a call back and very helpful advice from Dr V. at the La Verne office. Kudos to her!

Feb 22, 2021