The Fix Project

My recent experience with The Fix Project was exceptionally positive. The thoughtful provision of food and water for stray animals outside the facility was particularly commendable. The front desk staff demonstrated a high level of friendliness and professionalism. My daughter, Maka, was seen by Dr. Dryfhout, who exhibited remarkable gentleness and compassion. Subsequently, I consulted with Alex regarding Maka's bill. I had some concerns about a required procedure, and Alex addressed them with impressive knowledge. He instilled confidence in Maka's care and offered the opportunity to speak with a doctor prior to the procedure. His genuine concern for animals and commitment to ensuring pet owners' peace of mind were evident.

posted: 10/07/2025

I want to thank the co-owner of the fixed project for taking in mazzly since the day she was stitched up and sent back home unable to stand or walk on her own or not have safe secure home to recover. Just because Mazzly homeless doesn’t mean her life is less important Mazzly life matters and co-owner of fixed project and teammates has showed us and Mazzly aka Mazzy her life’ matter also . Thank you ladies. I appreciate you so much and so does my neighbors and the community.

posted: 08/14/2025

I'm grateful for the work The Fix Project does for the community. It's a high-volume, low-cost spay and neuter clinic, but even with multiple surgeries scheduled for that day, the staff took time to ask questions and made sure my dog was properly cared for. Everyone, from the doctor to the techs and nurses, was kind, professional, and attentive. I brought in my Cane Corso to be spayed. She can be a bit challenging behaviorally, but they were very accommodating and handled everything smoothly. The surgery went well, and now, about a week and a half later, her incision is healing nicely. I really appreciate the service they provide and wouldn't hesitate to recommend them to others looking for affordable, reliable vet care.

posted: 07/25/2025

I brought my cat for a simple neuter procedure. When I came to pick him up, I was shocked to discover that about a quarter inch of his ear had been surgically removed (NOT only the tip)— something I never consented to. When I asked for an explanation, I was told the veterinarian had mistaken my cat for a stray cat, which my cat is not!! This was a deeply upsetting experience. My cat now has a permanent distortion because of a mix-up that should NEVER have happened. I trusted this clinic with my pet’s care, and they failed to follow proper identification and verification protocols. This level of negligence is unacceptable. I would strongly urge anyone considering this clinic to GO SOMEWHERE ELSE. ***The incident has been already reported to the Veterinary Medical board to avoid this type of negligence and for the Vet to take accountability.

posted: 10/07/2025

I initially found out about this place through a rescue that offered to get 2 cats of mine fixed as I was fostering dogs for them. This was in 2022. I took my cats in, everything seemed fine except I don’t know that they did it properly on the female because all the male cats in the house stalk her and want to beat her up. Never any mention of a balance due. The next year I take another cat in that I had a voucher for and everything seemed to go fine. I paid $45 out of pocket which might have been the difference between cost and voucher. No mention of a balance due. Last year I took in a dog we found on the street who had obviously been involved in dog fighting and was sponsored by a rescue group. I paid the deposit, then was advised of a $50 fee for not estimating his weight correctly and another $75 fee for being aggressive. I advised to them to contact the rescue group and never heard from them again. Now it’s 2025 and I make an appointment for two more cats which I’m paying on my own. I make appointments and pay my deposits which is now $100 each instead of 35. I take the cats in and I’m told I owe a balance of $400. They took my deposit and applied it towards the phantom charges and when I asked what was going on, they sent me a receipt on the dog that showed $100 for being a different weight and a bunch of other charges that did not exist at the time for medication and a cone and some other stuff I don’t recall him getting. Things that were are included according to their website. I then asked them where they applied my $200 because it does not show that on the bill for the dog and they said two past charges that I owed, but they cannot provide me evidence of that. they keep telling me a manager will call, but she never does. instead im contacted by people with no ability to discuss the errors who ask for more money. I asked them why these phantom charges were never brought up when the last two animals were brought in they Have no answer for that then send me an email showing that I owe the full amount for the first two cats that I brought in and the exaggerated amount for the dog that I brought in. Needless to say these guys are thieves that make up charges when they’re low on money and just think that people are gonna pay Because they’re straight up or trying to steal from me by making up charges. Even for the dog after they told me that I owe these things I’ve said go back to the rescue. I never heard from them again so that tells me that they’re just making shit up. In fact, I called the Rescue that initially introduced me to this group She told me that they stopped working with them because of they are shady. Do not take your animals here I would not trust them with their health safety or your finances. Oh, I forgot to mention when they said they first stated I had a balance due for the dog. It was four months after surgery. How does that happen? I will be making a complaint with the BBB and am considering a small claims lawsuit.

posted: 07/01/2025