VCA Irvine Boulevard Animal Hospital

M

Quality of service has gone down drastically in the past months. The first time we visited, everyone was so friendly and helpful. Recently, some of the receptionists have been incredibly rude and dismissive. Service has also become so disorganized. My pet requires certain precautions due to previous severe allergic reactions - which is clearly marked in his record. However, the team disregarded it and put them in harms way. I expect my vet to be aware of my pets medical background instead of me having to remind them. Most of all, prices have skyrocketed as compared to other providers in the area. It does not match the quality of service provided.

Jun 20, 2023

Alvin Fung

First off, Dr. Chen is great. The prices, not so much. All said and done, $245 for exam, stool test, and probiotics. Fine, overly cautious first time puppy owner Front desk was friendly the first visit which was 2 weeks prior. Not so much with the same staff the 2nd time around. When it came time to pay, I let my pup on the floor leashed. He started eating /licking the debris under the front desk so I picked him up to prevent worsening his diarrhea. I was asked to pay so I momentarily put him on the counter to reach for my wallet.. I was sternly (no smile) told by the other receptionist to take him off. Fine I admit, bad move. I didn't talk back, apologized, smiled and removed my pup. After wrapping up the transaction I said "bye" out loud enough for all to hear. The person who rang me up said bye, looked over and the other didn't even bat an eye as if she were holding a grudge.. sheesh! Btw Do you guys clean/ disinfect the front desk area? I came early enough to not have thattt much stuff on the floor I'm not even mad about the price, okay fine a little but the icing on the cake was the receptionist's attitude! The experience prompted me to call vets around Irvine and found VCA to be over charging by a huge margin. I didn't bother calling around for his 2nd visit because the first experience was lovely! Customer service goes a long way and I'm not even asking for much. Just a basic smile and bye. I believe the front desk represents the company so I'll be taking my business elsewhere esp if I'm going to overpay.

Jun 20, 2023

Jody L. Satterfield

Dr. Dave and his team at VCA Irvine Blvd are the best!!! My family and I have entrusted all of our dogs with Dr. Dave for many years. I needed to bring my newly rescued dog in for a possible tooth issue and everyone was patient and kind with her. She is fearful with strangers but was handled and examined with love and care. Well worth the lengthy drive to have the best of care possible for my fur baby!!!

Oct 20, 2022

Claire Lee

Not recommend Dr. R. Tsai. First of all, he has a strong bias against shelter cats and dogs and believes that all shelter pets carry viruses. My cat was adopted from a shelter long time ago, and he had an unknown fever recently. Dr. Tsai immediately called my cat might have leukemia virus before any further diagnosis. However, I took my cat to another vet, and the vet diagnosed my cat with just a bacterial infection. Secondly, he refused to meet in person at first, but we have been there before, and another doctor was able to meet in person. Also, he sighed the entire time while diagnosing my cat as if my cat had a terminal illness, and I really do not understand what he was sighing for… Perhaps the doctor hated meeting with us in person while examining the cat??? Furthermore, when we asked him about the symptoms of leukemia, he responded that there were no apparent symptoms of leukemia, just a reduced life expectancy. In fact there are many symptoms of leukemia such as progressive weight loss, poor coat condition, and persistent diarrhea, etc. And he didn't even weigh my cat before asserting my cat might have leukemia virus. Obviously, he is not knowledgeable enough to diagnose my cat accurately. My cat was adopted long time ago when he was 7 weeks old. The funny part is, in his medical records written to my vet, Dr. Tsai specifically pointed out that "the cat was adopted from shelter." It's hilarious that you can still see his bias against pets from shelters in the medical records. Cause I’ve never seen any vets provided medical records like this, not even the vet examined my cat the first time. Overall, I'm not sure about the quality of the other doctors at this animal hospital, but I would never recommend Dr. Tsai.

Feb 2, 2023

Mia R.

My fiancé and I just moved to California and weren’t sure which vet would be best for our pets. This vet is the best we’ve ever been to by far! Dr. Miyata and all the staff have been absolutely amazing, patient and kind from the very beginning. Dr. Miyata managed to make time out of her busy schedule to contact us about updates and questions with our situation. She gave us quality one-on-one time to discuss our situation without ever making us feel rushed and leaving no concern unaddressed. She is the most helpful and attentive veterinarian we have ever met. We are so thankful we found this location in time for Oreo to get the best possible care we could find. We love all the staff too, you can just see that everyone here truly loves animals. All of the staff here have been so caring and patient and reassuring, even when they are incredibly crowded and busy. Thank you all for everything you do! It really makes a huge difference for us pet owners.

Sep 10, 2020