VCA Acacia Animal Hospital and Pet Resort

We've been taking our pup here for the last 2ish years. Our most frequent services we used were Overnight Boarding and Sedated Nail Trim. It is very hard to find a place to trust especially with sedation AND to find a place that can handle a dog that is aggressive towards other pets. For boarding they have special services to keep him separate so there is no accidents. (SO STRESSFUL as the dog mom!!) After his first stay my fears were smothered! They absolutely loved our pup and I knew they actually cared about his well being & understood what type of care he needed. Every time we were there they would recognize him by name and adored having him. Now that we have moved out of state I had to request his medical records to another Vet. I talked with Jolene - She helped me transfer the medical records. She was incredibly sweet!!! So refreshing to talk to someone that is so cheerful!!!!! I am all about reviews and leave them honestly! I can't say enough good things! Over 2 years of visits almost every 6 weeks on average and then all the times we had to board him for our long weekend trips.....yes this place is GREAT!!!!!! Over that time period I can't even recall having any type of issue with the staffing or services big or little. Hope this helps someone who is looking for a great place to trust with their pets.

posted: 06/30/2022

I was so blown away by the kindness and care that everyone at this place showed me and especially Hannah, from walking me through every detail of what to expect and next steps. I came in after a horrific situation with my bunnies and didn’t know what to do. I was showered with love, kindness, attention, and care. Thank you so much for caring for me on this day, it was such a hard day for me but one that God redeemed through the kindness and care that you showed me. Thank you so much for all that you did for me. I will never forget it. God bless you all!

posted: 08/04/2023

I made the mistake of coming here out of convenience. I took my puppy in for an examination due to loose stool and they asked what vaccines she’s had. I told them and the vet tech lectured me on the importance of them for 10 minutes. I told her I understood and had already done all the required shots and would be waiting on the others. 3 months later, I made an appointment for rabies shot. My husband had to take the puppy in when he got there they told him she NEEDED 3 other shots as well and handed him the paperwork to sign without explaining further. When I called them for an explanation about the matter later, they passed me around to different people and told me that my husband signed for it and that everything they did was age appropriate and that there was no note about it being rabies only (even though the previous two representatives admitted it was in the chart). Very disappointed in their desire to make more money off of pushing vaccines on people all at once.

posted: 04/27/2023

Comfortable waiting room, helpful receptionist. Relief areas for dogs outside. Professional & knowledgeable staff happy to answer questions. Nurse and Veterinary Doctor explained symptoms and possibilities related to our pet's illness. Unfortunately after x-ray & diagnosis, our pet had a degenerative terminal illness, and the only logical solution was to humanely euthenize (I decided). I deeply appreciate the patience and compassion shown by the Doctor, nurse and attending staff at Acacia. The sincerity and compassion spoke volumes to us.

posted: 05/10/2018

These vets really care! Their staff really cares! Hannah is tremendous; I asked her if the vet could help me with my situation, she put me on hold and went to ask. They didn't have an available appointment, so she let me do a drop off! They're so wonderful, and dynamic in their approach to care. They just impress me every time. I would give more stars, if I could.

posted: 03/02/2023