Banfield Pet Hospital

Corporate greed won. I subscribed to a wellness plan in April after looking for more affordable dental cleaning options. However, the subscription defaulted due to a staff error. (My credit card for the subscription is valid for all other purchases I have made since April.) The corporate rep kept repeating he has “no information” on why payments didn’t go through. He said I owe $967, for the unsolicited medical tests that supposedly came with the wellness plan. My pet daughter never got her teeth cleaned but the pet budget is spent. Note: I am happy to pay what I owe on the subscription fee, but I have never received a statement informing me how much I owe when the monthly payments didn’t go through. MyAccount at Banfield.com didn’t flag any issues either.

posted: 09/22/2025

My cat has been a member since she was 3months old, shes now 6yrs old. I love the care they give. Theyre very kind and communicate and understand my fur babies needs. One time I came in having a really bad day. Had a little meltdown and the young lady at the front desk was so kind to me. When my fur Baby Gundham passed away. They showed tremendous sympathy. I always recommend them to my friends and family. The money I save helps me alot. But mostly the care they give. Their kindness is what keeps having me come back.

posted: 09/25/2025

The team at Delata Shores is always so friendly and do a great job w his haircut! They always provide the best cut!

posted: 09/15/2025

We’ve been with Banfield for 10 years, but we’re officially done. What started as a $40–50/month wellness plan has jumped to nearly $90/month, with no option to be grandfathered into older pricing. Canceling is made intentionally difficult, corporate tries to talk you out of it instead of simply listening to paying customers. For the past 5 years, this location’s front desk has been consistently unprofessional, phones ring nonstop, calls go unanswered, and no one is ever at the desk when you walk in. There’s no urgency or accountability. Recently, I updated my payment info and was told I could pay the balance at my next visit. But when we showed up for an appointment we believed was scheduled, the manager Renee made a rude facial expression and offered no help. She claimed we didn’t have an appointment (though the app said otherwise) and that there were no openings, yet the app still showed availability. We returned for our actual appointment, arrived on time, waited 15+ minutes to be seen, then were told our membership was "in collections" and we’d be charged full price, something no one ever mentioned. After more delays and unclear info, we canceled the visit. I asked Renee to send over our dog’s medical records to transfer care, and she repeatedly brushed it off. It wasn’t until I asked to speak to her manager that another associate finally sent them. Only then did we receive basic customer service. Renee, the manager, has shown nothing but unprofessional behavior, nasty looks, dismissive tone, and zero leadership. If this is who Banfield trusts to run a clinic, it says a lot about their standards. We’re extremely disappointed after a decade of loyalty.

posted: 07/24/2025

The staff are friendly. They do a good job. They treat my dog poncho like he was their own. They explained everything to me in detail and easy access and very affordable

posted: 10/02/2025