VCA College Park - Ana Brook Animal Hospital

Ellie C

*Update* I actually got a handwritten card in the mail from the staff members at VCA. It was so sweet and thoughtful. When we're ready for a new family member, we'll bring them back here cause I know it'll be the best care. *Original Review* Don't know why they have such bad recent reviews. I think the vet and people at the front desk have always been nice and friendly. We've been coming here for the past year to make my pup's last year comfortable. They've been more than kind. The only thing I was saddened by was when I let them know she had passed I was hoping the vet would reach out since she was very involved with everything. But it's okay. We still really liked this clinic.

Aug 21, 2023

JENNIFER CATLIN

Do not ever take your animal here. I by mistake paid twice with my debit card, once inside and once from a text message. The amount was $1260.00. That was needed for my other dog who had cancer and had an appointment. VCA told me they did not know how to process the refund because they did not have a refund policy. It has been two weeks and I have not received any refund. They had told me it was sent fed-ex overnight from corporate. It was not. They told me they could not get a tracking number from corporate. My dog Bella that had cancer missed her treatment and she died yesterday. This location is a nightmare and will take your money but refuse to process a refund no matter what the urgency.

Jul 17, 2023

Sam Meyer

Horrible service. DO NOT TAKE YOUR PET HERE. My friend had issues with this place and her dog died as a result. Please if you love your pet stay away from this place.

Jul 17, 2023

Gaynell Linzy

The staff and Veterinarian are very friendly and professional . Fortunately, it is realitiv easy to get appointments, the same day or the next day usually. They are very helpful with faxing and emailing your pets medical records, vaccination records and other records to boarding facilities or pet day care centers. I like the fact that they send out reminder cards when your pet is due for any vaccines or treatments. Of course vet bills can get very expensive. They have forms for pet insurance policies available. However, , after reviewing the policy brochures, it appears that most things that my dog might needs are not covered by the policy. Henceforth, I will just pay as I go. Premiums are $40-$60 per month depending upon the age of your pet or type of policy. That’s as much as my own monthly medical premiums. Gaynell

Nov 7, 2019

Mariah Robinson

This place has gone so far downhill. I use to rave at how great this place was but now everytime I call there's ALWAYS something. It has been a nightmare trying to take care of my dog recently. I called and they put me on hold for 20 minutes, so I hung up to call back and got told "I didn't see anyone on the line." This past month they've canceled my appointments twice on me because the doctor was out sick. Just now I called and Lupe answered and I explained I believe my dog has a UTI and she pauses and goes "Okay? So what do you want from us?" Uh, to set up an appointment? The staff used to be wonderful but now I hate calling and coming to this place. A few months ago I tried to order my dog's fleas meds but they told me I had to bring her in for a heartworm test first, I asked if it was covered by her CareClub and they said they didn't know. I bring her in, they do the test and charge me, and then seconds after tell me it was covered by her CareClub and needed to refund me. They couldn't even give me a basic idea how long the refund would take. The new staff/environment definitely isn't what it was pre-Covid.

Oct 17, 2022