Kaibab Animal Hospital

Vi Nguyen

I have been taking my dog here ever since I adopted him. He had his first dental cleaning scheduled yesterday, and there was a scathing review posted just the day before, which made me hesitant about the appointment and consider canceling. I’m glad I still took my dog in for his dental cleaning. There are many dentists in my family, so I have always been very conscientious about teeth in general. I brush my dog’s teeth daily, but he developed two wobbly incisors which I have been concerned would need to be extracted. The staff called me during the procedure and said the vet recommended extraction; however, they followed my wish and allowed my dog to keep all his teeth. The staff even accommodated my curious request to see all the dental x-rays. After coming home, my dog had a big appetite and was already playing fetch half a day later. The entire process went better than I expected, and the pricing was more than reasonable, as I anticipated paying double what was charged. I truly thank Dr. Wright and the entire Kaibab Animal Hospital staff, including the vet technicians and front office, for all their hard work in maintaining my dog’s health. Everyone was friendly, considerate, and knowledgeable.

Sep 23, 2023

Ralsey Miller

Do not bring your dog here. This was my dogs primary vet and he went in for a routine mass removal. The hack job they did on my dog is unacceptable. Basically after two more visits to them they still did not remedy the careless work they did. I had to bring my dog to the emergency vet where I had to spend another $1000.00 for them to go in and fix Kaibab's work. I was told by the emergency vet that multiple mistakes were made and that they didn't even suture the muscle when they removed the mass. All the while Kaibab was so unresponsive when I brought my dog in the two additional times the vet spoke to me for a maximum of one minute, and the second time the vet didn't even come and speak to me. DO NOT BRING YOUR PET HERE.

Sep 18, 2023

M H

TLDR: I took my dog in for a simple teeth cleaning and signed a portion of the form that allowed them to do extractions without getting my approval first, they wanted to extract 60% (19 )of my dog’s teeth. The vets defended the decision even though this would greatly alter my dog’s overall health. I would not visit this vet. - I have an audio recording of the whole interaction. Feedback for the vet: I would make it VERY clear if an owner signs this part of the form, they could get a dog back with no teeth left in their mouth and a bill +$1500. As I was told at drop off “a tooth or two” First off, let me say I apologize for being so livid during my pickup of my dog from the vet. Everyone deserves respect but a dog is a member of the family as well, and so his health and well-being matter just as much as mine. Full story: I took my dog in for teeth cleaning on the 21st of September, this is when they run their monthly special. When I arrived, they walked me through several papers I could sign that would state what I would and would not allow. Things like CPR, a vitals check, health monitoring etc. One of these selections was the option to allow the vets, if they are not able to get me on the phone, to go ahead and pull some of his teeth that needed to be extracted. This was explained me as “In case we need to remove 1 or 2 teeth”, each tooth would cost something like $37. This is totally fine, my dog is 6 now, I’m sure he has a tooth or two that need to be removed. He is otherwise a happy, healthy dog, who has never shown an issues on tooth pain and never has any prior surgeries. The box stated, that if they tried to call me, and I could not pick up the phone or was unavailable, they would go through with the extraction since the time a dog can be under is very small and they need to act fast. THANK GOODNESS I was able to grab the phone when they called. They called me and told me the new cost BEFORE telling me what needed to be done. I’m glad I asked because they told me they needed to remove 19 of his teeth. I asked how many would be left, and they told me 14. I am not aware of the exact impact this has on my dog’s livelihood, but my previous dog had teeth removed and could no longer hold in his tongue or eat dry food easily. I over the phone denied the request very heavily and they had to yell at the doctor that the extraction was not approved. If I had missed this call, they would have removed my dogs 19 teeth from his mouth. Mind you, even if they are dead, I’d rather they fall out naturally has he never shows signs of mouth pain. When I went in for pickup, I was absolutely livid thinking of the idea that they could have severely altered my dogs mouth without giving me the full gravity of what I was agreeing to. I came in and waited for my dog to be in my possession before explaining my grievances. I was very upset, and for that I apologies but the fact NONE of the vets provided any sympathy is crazy to me. I cannot imagine trying to defend removing 60% of a dog’s teeth without getting consent first. I paid what was due and left. It goes to say though, that the vet staff was zero percent sympathetic and argued back with me on the issue, even stating a dog can eat with NO teeth. Anyway, I felt I needed to get this review out here for others that visit this vet. I will not be back ever, and I recommend you do the same if they provide this level of care and sympathy. I recorded the whole conversation, and although they did not fight me with pure aggression, I would state that they wholeheartedly defend their actions.

Sep 21, 2023

Michael Beckham

As usual amazing service by Dr. Wright and his team who neutered our 18 month old Great Dane. Our Dane has recovered well from the surgery with no issues. The office followed up a couple days after and reminded me to schedule the follow up appointment. It’s great to have knowledgeable, compassionate and dedicated Veterinarian.

Mar 6, 2023

Tenitia Grim

I took my 10 month old "street cat" Kiwi and my two year old adopted (Robbin') Banx to this place and they were amazing! When you get curbside you always think it's not going to be the best experience, especially because you want to be physically in there with them.. But this place was great! I never felt like I was forgotten out in the parking lot, they called multiple times to give me updates, and even consolidated some of the services so they didn't overcharge me. I have united pet care insurance and it covered about a third of my bill! I have a follow up appointment in a month and honestly I am looking forward to it. Thank you for caring and for being so personable! I can't wait to come back! ❤️😊 I'm also happy to report the kids are healthy! 🤗

Jan 16, 2022