Banfield Pet Hospital

Sue Mittelstadt

I have been with Dr. Cotter, and many of the staff, and Drs. in the practice for 25 years. I feel that they are all friendly and care for your family, 4 legged, or 2 legged pets as their own. They treat you with love, and respect. They explain all procedures, and plan of care with opportunity to answer all of your questions. They advise on what's best and there with you every step of the way. I have never found another practice as professional and caring at this Banfield Pet Hospital.

Aug 7, 2025

Megan Kemp

Dr. Cotter is an incredible asset to Banfield Pet Hospital. Her compassion, intelligence, and dedication set her apart in every way. She handles my cat, Andy, as if he were her own—with a gentleness, kindness, and warmth that instantly puts both of us at ease. Andy is usually terrified to leave home, but thanks to Dr. Cotter’s calm and loving approach, his visits are as stress-free as possible. What makes her truly exceptional isn’t just her bedside manner—it’s her deep knowledge and clinical skill. She explains everything with such clarity and patience, always making sure I understand every option and step. No matter how many questions I ask, I’ve never felt rushed or dismissed. She treats both her patients and their people with the utmost respect and care. Dr. Cotter is the kind of veterinarian every pet parent hopes to find—smart, compassionate, and deeply committed to the well-being of animals. Banfield is incredibly lucky to have her, and anyone whose pet is under her care can rest easy knowing they are in the absolute best hands.

May 19, 2025

Harry Old

Extremely Disappointed – Lack of Urgent Care for My Cat I’m writing this review with a heavy heart and deep frustration about my experience with Banfield Pet Hospital at McDowell Mountain Ranch in Scottsdale. My cat, Bowie, has experienced four asthma attacks in the last seven days, and the lack of response from this clinic has been shocking. I called four times last Thursday requesting an albuterol rescue inhaler during an active asthma attack. No one returned my call. I’ve followed up several times since and still received no action or support. Today, during yet another attack, I called again and was told that my assigned veterinarian, Dr. Cotter, wasn’t available and I’d have to wait until tomorrow. This is a life-threatening condition and should be treated with urgency. Sadly, that urgency is completely lacking here. I’ve waited over seven days for a response to my request for a rescue inhaler. Today I was informed the doctor they assigned to me - Cotter - was not in the office and so they could not help my cat. Dr. Stoke told me they were over scheduled today and to take my cat to an emergency clinic. This is not the first major issue I’ve had. On a previous occasion, I brought my sick cat to a scheduled appointment, only to find the clinic closed with no notice. I waited outside for 45 minutes, confused and worried, while my cat was again in distress. Apparently, the doctor wasn’t available, so they simply closed the office without informing clients. I was also enrolled in a care plan expecting X-rays and full preventative care, but none of that was provided. Despite the visit being labeled “comprehensive,” no X-rays were done, no overdue vaccines given, and no fecal exam performed. I’ve trusted Banfield with my pet’s health, but this location has repeatedly let us down—poor communication, no follow-through, and a shocking lack of urgency for a pet with a chronic, potentially fatal condition. I truly hope this review encourages serious reflection and improvement from this clinic. Our pets deserve better.

May 28, 2025

Kimberlee Sutton

Just sad that you entrust a vet to help you with your dog and Everytime you go in for your appointment the vet always tries to upsell on unnecessary exams, shots & medications that are unnecessary. Please Stop falling for their pushy and unnecessary tactics. My dog had severe allergies, after being prescribed cytopoint injections $200/month & Apoquel costing $200/month, I narrowed it down that my dog was allergic to chicken through a differs source of testing than banfield! The vet wasn’t even knowledgeable about allergies and what are causes them! Couldn’t explain food intolerance to me! They only treat the symptoms NOT the exact cause of the problem. That is why they sell and push every test on their clients to make their quota, not because they care, they are overworked vets that are not getting paid and have to use their bedside manner or lack thereof to push clients that don’t know any better into tests that are unnecessary, before you know it the cost is $1000 after they are finished! They will illegally withdraw the monthly fee adding unnecessary charges thinking the clients won’t notice & refuse to refund! Customer service is horrible and rude.

Aug 29, 2025

beth butler

Dr Cotter and Sarah have been taking care of us for years! We bat love the care they have given to past pets Riley and Gunner and our new love Luke! Thank you for everything! We appreciate Banfield!

Apr 19, 2024